Brittani Ngonevongsa

Summary

Hardworking professional with extensive experience in office operations, administrative support, human resources, healthcare case management, and customer service. Highly organized, self-motivated, and skilled in communication, with the ability to prioritize tasks and meet deadlines. Seeking an administrative role to provide essential support to a dynamic team.

Overview

years of professional experience

Work History

HR Assistant / Case Manager Assistant

Clearwater Healthcare

Stockton, California

10.2022 - 05.2025

Monitored timekeeping records for accuracy and completeness.
Assisted in payroll preparation by providing relevant data (absences, bonuses, leaves).
Calculated pay, distributed checks, and maintained payroll records.
Supported the HR manager with formulating policies, procedures, and changes.
Managed departmental email account, responding to employee questions and concerns.
Monitored company spending by uploading invoices into the payroll system.
Entered employee timecards into ADP.
Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Coordinated with case management to prepare paperwork for insurance submissions.
Identified and fixed submission errors for insurance processing.
Keep accurate and detailed records of client information, assessments, care plans, and progress.
Used Point Click Care (PCC) to chart patient discharge status (home or facility).
Scheduled appointments, coordinated service providers, and arranged patient transportation.
Prepared documents for patient discharges and transfers.

Secretary

Stockton Collegiate International Schools

Stockton, CA

08.2018 - 10.2022

Provided administrative support to school staff in various tasks.
Answered high volume phone calls and offered customer service to students, parents, and staff.
Responded to emails, ensuring prompt and accurate communication.
Prepared reports, correspondence, and other documents as required.
Filed documents, entered data, and maintained databases.
Handled confidential documents with discretion.

Customer Service Representative

Ferguson

Stockton, California

01.2013 - 08.2018

Maintained a high level of professionalism when dealing with difficult customers.
Resolved customer complaints promptly and efficiently.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Able to handle high volume telephone calls and emails on daily basis.
Maintain customer records and update account information.

Education

High School Diploma -

Edison High School

01-2012

Skills

Software: Automatic Data Processing (ADP), Google Sheets, Point Click Care (PCC), Microsoft Office, macOS
Interpersonal: Exceptional customer service, excellent phone etiquette, strong communication skills
Organizational: Detail-oriented, time management, multitasking, data entry, filing

Leadership: Team player, self-starter, fast learner
HR & Administration: Employee relations, policy formulation, payroll management

Timeline