Angela C. Donovan
Chillicothe,IL
Summary
With over 12 years of experience in administration and leadership, I am confident that I have the skills and qualifications needed to be an effective team member. It would be a great pleasure to contribute to a leading senior community where resident and family satisfaction are paramount.
Throughout my career, I have developed a vast array of skills and knowledge related to office management. I am highly dynamic individual, with excellent interpersonal skills, extremely organized, upbeat, fast learner, and detail oriented professional. I work well in fast-paced changing environment; prompt, dependable, and works equally well independently or in a team environment.
Powered with proven expertise in team supervision and development, report, and document preparation, record-keeping, work flow, scheduling and planning, customer service, and project coordination. Knowledge of office technology, medical terminology, and armed with excellent problem –solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Director
The Villas of Holly Brook
03.2016 - 02.2024
- Maintain current knowledge of State Regulations and ensure compliance in all surveys conducted by IDPH
- Select qualified, appropriate candidates for employment
- Ensure training and incentive programs are in place and working properly
- Monitor employee morale, maintaining high level of team spirit and unit cohesion
- Ensure compliance with employment laws and company policies
- Manage turnover
- Maintain network of recruitment sources
- Manage Community budgets
- Monitor labor costs, food costs, accounts receivable, accounts payable, and payroll
- Appropriately handle and safeguard Community funds
- Represent Holly Brook through professional participation during individual tours, open houses, and Senior Expo's
- Train staff in proper representation of Holly Brook during building tours, etc
- Monitor and ensure successful management/execution of activity, supplies, kitchen, and payroll budgets
- Review all receipts; over budget months address accordingly
- Ensure optimum/maximum occupancy, revenue and profitability for the community
- Develop and implement sales and marketing plan
- Keep abreast of market trends and competition
- Maximize occupancy, efficiency of payer, and developing Community staff member as marketers of the Community
- Effectively perform all phases of external relationship building/partnering with referral sources
- Promote occupancy and revenue growth through effective, planned events with the Community at large, residents and families
- Responsible for supervising, assigning significant overall duties and tasks and responsibility directing the work of all department employees with full accountability for the performance of subordinates
- Demonstrate independent judgment and discretion
- Hire, train, coach, discipline and terminate staff as needed
- Facilitate/participate in meetings
- Establish performance criteria for managers
- Evaluate performance and effectively recommend changes to terms and conditions of employment based on such evaluations
- Managers and staff
- Provide regular performance feedback and follow up
- Facilitate professional growth of staff; overs indirect reports
- Assist and train managers in performance management of staff
- Manage conflict within management team
- Ensure smooth effective communication and operations between managers and office
- Schedule and reschedule staff using independent judgment and exercising discretion when creating the schedule and making determinations regarding granting employee request for time off or other modifications in work schedules
- Responsible for tracking attendance and effectively carrying our disciplinary action where appropriate
- Attend training sessions as directed by Regional Team
- Follow and communicate company policies and procedures
- Conduct Semi-Annual Quality Assurance Survey with monthly follow ups on problem areas
- Ensure accurate and timely execution of paperwork by managers
- Attend resident council meeting when requested
- Review all resident council meeting notes monthly
- Ensure follow up on resident complaints; get involved and ensure resolution as needed
- Ensure resident abuse policy is strictly enforced
- Monitor employee satisfaction; get involved as needed
- Ensure families are satisfied with Holly Brook's service staff
- Ensure exit interviews are being done on all residents after they leave
- Ensure building is well-maintained, neat and orderly i.e
- Apartments, common areas, mechanical closets, kitchen, Reggie's Diner
- Ensure the grounds are well maintained
- Ensure company vehicle and bus are well maintained
Assistant Executive Director
The Villas of Holly Brook
11.2015 - 03.2016
- Accounts Receivable: Ensure that monthly rent payments are received, record payment on rent roll and resident accounts
- Work with insurance companies so there is no delay in payment
- Collect new resident information along with resident status changes
- Maintain all resident records, schedules, and service care plans to ensure records are complete according to company and state regulations
- Act as human resources, acting as an advocate for all employees while assuring new hire information, termination, and any other changes are well documented
- Marketing for our facility
- Remain up to date on all company policies, move-in and out procedures for residents, and be able to provide that information at any time
- Work with the Code Alert computer system to set up emergency pendent information, resolve any issues that may arise, and monitor residents to ensure pages are responded to within a 2-minute time frame
- Provide guidance and leadership during emergencies, making sure all residents are in a safe location within 3 minutes
- Monitor staff duties to ensure they are completed in a timely manner and documented accurately
- Interact with both residents and their families on a professional and personal level
- Know all staff, residents, and family members by first and last name, and know their individual preferences and medical history by memory
- Be on call and able to assist/complete all C.N
- A's, R.A.s, Kitchen Staff, Activity Coordinator, and Executive Director duties as needed
- Maintain inventory, order supplies, and monitor monthly petty cash distribution to ensure funds are available for all department needs while staying within our monthly allowance
- Complete expense reports on the 1st of every month
- Participate in annual training and record monthly staff meetings
- Quickly updated all state required information as soon as I was hired, ensuring that the company is strictly following state regulations
- Was key in the facility passing the state survey and obtaining the license needed to continue operations
- Created an appointment tracker and binder which made sure all appointments were accounted for, ensuring none were missed
- Implemented the need for and completed all background checks for all employees prior to hire, and to all residents in the facility
- Was instrumental in increasing our census and remain in contact in potential residents on our waiting list
- Created a system that streamlined productivity and allowed vital information to be accessed by nursing staff easily and quickly
Private Duty Coordinator
Home Bound Healthcare
07.2012 - 09.2015
- Responsible for billing and accounts receivable
- Responsible for processing long term care policies
- Provide excellent customer service in a senior community facility and ensured all patients were well attended to
- Managed office operations, work flow, staff-including recruitment, performance management, and training
- Prepared status change forms to enter new hires, rehires, termination, and changes into payroll system
- Processed employment verification's
- Using tact to reassure anxious, upset, or angry patients of families in person or over the phone
- Indexed and scanned documents for Billing
- Reconciled monthly census and month end reports; updated daily census records
- Processed data for payroll reconciliation reflection vacation and personal time
- Maintained personnel files and annual TB's
- Answered phones, took messages, and kept office equipment supplied
- Audited patient's charts in compliance with regulatory requirements of IDPH
- Assisted nurses with administrative task, following up with doctors' offices, compiling orders and filing in patients' charts
- Observed weekly team meetings and assisted in handling overflow call volume
- Being discreet with confidential information
- On call 24/7, managing our community and two senior community buildings clients and caregivers
- Created and managed 60 employees and their schedules
- Create annual plan of services for all new and current patients
- Create 60-day plan of treatments, fax to physicians, and file in patient's charts
- Marketed Private Duty and Home health services to clients, families, and applicable insurance payers
- Prepare and submit required reports on a timely basis
- Maintain current account profiles on all assigned payers
- Knowledge of ICD-9 codes and CPT
Administrative Assistant
Home Bound Healthcare
02.2012 - 07.2012
- Remained up to date on Medicare guidelines and assisted in making sure they were followed
- Helped orientate new hires, created paperwork to assist in their transition to Home Bound, and went over initial paperwork with them
- Increased office organization and Medicare compliance by co-creating and maintaining therapy tracking
- Maintained daily communication with all therapists to ensure accuracy of therapy tracker
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Evaluates the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature
- Entered physician's orders, both received and orders to be sent, into the Home Solutions system
- Assisted with bi-weekly payroll process
- Explained human resources policies and procedures to all employees
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Managed over 100 personnel files according to policy and federal and state law and regulations
- Assisted customer service with inbound and outbound calls regarding all HR inquiries
- Assisted the Administrator and Private Duty Coordinator in any required task
- Consistently trusted with additional and more complex duties
Private Duty CNA/Home Health Aide
Home Bound Healthcare
12.2010 - 02.2012
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' vital signs
- Provide patients with help ambulating
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their activities of daily living
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse, and ensure patients take their medicine
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation assistance, and companionship
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
- Provide patients and families with emotional support and instruction in areas such as caring for geriatrics, preparing healthy meals, living independently, or adapting to disability or illness
- Perform a variety of duties requested by clients, such as obtaining household supplies or running errands
Education
Associates in Arts and Science -
Illinois Central College
East Peoria, IL01.2008
High School Diploma -
Pontiac Township High School
Pontiac, IL06.1999
Skills
- Medical terminology
- Point Click Care
- Greenway Health- Intergy EHR
- ADP (Automatic Data Processing)
- IDPH Web Portal
- TELs software (Technology for Building Management)
- Office procedures- word and data processing
- Microsoft Suite (Word, Excel, and Power Point
- IDPH Administrative Code
- HIPAA Compliance
- OSHA Compliance
- Patient Relations and Education
- Schedule management
- Policy and Procedure development
- Inventory control
- Emergency Response Planning and Executing
- CPR certified
- Communication skills- written/oral
- Interpersonal skills
- Multi-tasking
- Analyze and solve problems
- Prioritizing Time Management
- Organization
- Customer management
- Ability to reduce operational cost and grow income of the community
- Experience in hiring, training, and motivating staff
- Strong Presentation Skills
- Quality Improvement Competency
- Ability to manage/supervise people
- Solid delegation skills
- Effectively deal with complex personnel issues
- Effectively coach and mentor direct reports
- Ability to work under pressure to meet deadlines
- Business Skills- budgeting
- Soft sales
- Marketing
- Honest
- Fair
- Dependable
- Respect confidentiality
- Respect the rights and privacy of others
- Community Engagement
- Program Management
- Strategic Planning
- Project Management
- Operations Management
- Budgeting and financial management
Certification
- Certified as a Senior Care Specialist, 2014
- Trained in communication, community resources cost of care, protecting seniors, and understanding dementia, 2014
- Assisted Living Administrator Level One Certification, 03/2018
- Certified Dementia Practitioner, 11/2018
References
- Diana Smith, 520-820-5920 NESDiana@gmail.com
- Tracy Ann Drill, 217-722-5130 goldentoursmidwest@gmail.com
- Chrissy Campbell, 309-657-3838
- Monica Walker, 309-265-5986 ibnursing14@gmail.com
Key Achievements
- IDPH Deficiency Free State Survey - 3/2018, 3/2021, and 3/2022.
- Senior Care Network - Secretary
Senior Care Network is an organization to enhance marketing and community development relationships with healthcare professionals and others who have the desire to help seniors in the community to live a better life.
Served on the board of Senior Care Network as secretary from 2019-2020.
- Certified Dementia Practitioner - 2018-present.
- Certificate of Professional Education SeniorLivingU. THe National Association of LTC Administrator Boards.
2018- Assisted Living Administrator Level One Certification.
- Villas of Holly Brook Employee of the Month- January 2016.
- Certified as a Senior Care Specialist- 2014
- Healthcare Worker of the Year, 2003, Pontiac, IL Chamber of Commerce
Languages
English
Timeline
Executive Director
The Villas of Holly Brook
03.2016 - 02.2024
Assistant Executive Director
The Villas of Holly Brook
11.2015 - 03.2016
Private Duty Coordinator
Home Bound Healthcare
07.2012 - 09.2015
Administrative Assistant
Home Bound Healthcare
02.2012 - 07.2012
Private Duty CNA/Home Health Aide
Home Bound Healthcare
12.2010 - 02.2012
Associates in Arts and Science -
Illinois Central College
High School Diploma -
Pontiac Township High School
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