Summary
Overview
Work History
Education
Skills
Timeline
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Brittani Phillips

Collinsville,IL

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

5
5
years of professional experience

Work History

Manager

Moma Elaynes
Florissant, MO
09.2019 - 12.2024
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Maintained records of customer interactions and transactions.
  • Created detailed reports of daily sales activities for management review.
  • Followed up on customer inquiries not immediately resolved.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Ensured compliance with health and safety regulations.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.

Education

Some College (No Degree) - Business

Lincoln College
Lincoln, Illinois, IL

Some College (No Degree) - Business

Southwestern Illinois College
Belleville, IL

Skills

  • Marketing
  • Recruiting and interviewing
  • Data analysis
  • Work prioritization
  • Task delegation
  • Goal setting
  • Networking strategies
  • Negotiation
  • Relationship building

Timeline

Manager

Moma Elaynes
09.2019 - 12.2024

Some College (No Degree) - Business

Lincoln College

Some College (No Degree) - Business

Southwestern Illinois College

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Brittani Phillips