Brittani Pirillo
Baldwinsville,NY
Summary
Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support. Excellent command of craft cocktails, beer and wine recommendations and accurate cash handling. Personable and efficient bar professional promotes top-quality service background and excellent history of driving both sales and patron satisfaction. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
8
8
years of professional experience
Work History
Bartender
Playmakers Sports Bar
Syracuse, New York
06.2024 - Current
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
Store Owner
Brittani Pirillo - Self
Syracuse, NY
01.2019 - Current
- Delivered consistent service to develop customer base
- Built competitive edge with well-planned growth and strategic business development
- Built great rapport with vendors, resulting in growing partnerships and generating business
- Kept business operations on sound financial footing with successful forecasting, budget management and resource allocation
- Oversaw day-to-day activities to facilitate business operations
- Handled administrative requirements involving records management, legal compliance and tax submissions
- Aligned pricing with costs by tracking market trends and adapting to vendor changes.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Analyzed financial data to identify trends that could improve operational performance.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Maintained records of sales, profits and losses within the store.
- Created a unique shopping experience for customers by providing personalized service.
- Managed inventory levels, restocking shelves as needed.
Cocktail Server
Turning Stone Resort Casino
Verona, NY
01.2021 - 02.2023
- Collected cash payments, provided accurate change, calculated tips, and balanced cash tills at end of shift
- Assisted bartenders and barbacks with refilling ice, transferring beer kegs and restocking bottles
- Promoted craft cocktail menu and answered questions regarding ingredients and preparation
- Listened attentively to customer feedback or concerns and relayed them to management when appropriate
- Maintained knowledge of current cocktail offerings, ingredients, and preparation methods
- Assisted with opening or closing duties, including restocking shelves, cleaning surfaces, and taking out trash.
- Recommended beer and wine selections, including house specials and promotional offers.
- Prepared and served alcoholic beverages in accordance with company standards.
- Answered questions regarding drinks specials and menus items.
- Communicated with customers to take drink orders accurately.
Cocktail Server
Vernon Downs Casino Hotel
Vernon, NY
06.2018 - 09.2019
- Assisted bartenders and barbacks with refilling ice, transferring beer kegs and restocking bottles
- Promoted craft cocktail menu and answered questions regarding ingredients and preparation
- Greeted new guests and took beverage orders, focusing on quick and accurate service
- Assisted bartenders with cleaning and sanitizing glassware and flatware
- Ensured cleanliness in bar area by wiping down tables, countertops, and glassware regularly
- Created welcoming and guest-centered environment by addressing complaints quickly to provide resolution
- Collaborated with bartenders to ensure timely preparation of ordered drinks
- Served cocktails promptly, according to established standards and presentation guidelines.
Server
T.G.I.F
Syracuse, NY
04.2016 - 02.2018
- Trained new servers in company policies, guest service standards and best practices
- Entered orders into computer system to coordinate with kitchen staff
- Communicated professionally with customers, colleagues and supervisors
- Delivered food and beverages promptly to customers
- Assigned and arranged tables for large groups
- Restocked service stations to maximize availability
- Processed credit card transactions, gift cards and cash payments
- Took accurate food and drink orders from patrons utilizing POS system.
Education
Bachelor of Arts (B.A.) - Business Administration -
Utica University
OnlineAssociate in Arts (A.A.) - Business Administration -
Mohawk Valley Community College
Utica, New YorkSkills
- Business Administration
- Merchandise Planning
- Food Running
- Marketing Strategy
- Safe Food Handling
- Guest Engagement
- Problem-Solving
- Multitasking Abilities
- Time Management
- Attention to Detail
- Upselling Techniques
- Beverage Preparation
- Sales expertise
- Handling Difficult Customers
- Menu knowledge
- Outgoing Personality
- Cash and credit transactions
Accomplishments
- Leadership Award
Timeline
Bartender
Playmakers Sports Bar
06.2024 - Current
Cocktail Server
Turning Stone Resort Casino
01.2021 - 02.2023
Store Owner
Brittani Pirillo - Self
01.2019 - Current
Cocktail Server
Vernon Downs Casino Hotel
06.2018 - 09.2019
Server
T.G.I.F
04.2016 - 02.2018
Bachelor of Arts (B.A.) - Business Administration -
Utica University
Associate in Arts (A.A.) - Business Administration -
Mohawk Valley Community College
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