Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Brittanie  Hansen

Brittanie Hansen

Tacoma

Summary

Dynamic manager focused on driving customer satisfaction and loyalty. Skilled in resolving complaints, training staff, and overseeing operations. Committed to maintaining compliance and managing inventory effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

The Red Lion
Vail
11.2021 - Current
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty.
  • Trained and supervised staff to uphold service standards and improve customer experience.
  • Oversaw inventory management, ensuring optimal stock levels for seamless operations.
  • Conducted regular inspections to ensure cleanliness and compliance standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Wildland Firefighter

Great Basin
Salt Lake City
05.2020 - 09.2022
  • Assessed fire behavior and environmental conditions in collaboration with team members to support strategic firefighting efforts.
  • Monitored weather conditions to provide crucial insights on potential impacts to fire behavior.
  • Participated in daily briefings with crew to develop and align on strategies for upcoming shifts.
  • Participated in training programs focused on safety protocols and firefighting techniques.
  • Performed backfire operations to contain advancing fires by burning fuel ahead of them.
  • Conducted mop-up operations to extinguish remaining hot spots and reduce the risk of further spread.

Skills

  • Inventory management
  • Customer relationship management
  • Sales strategy development
  • Data analysis
  • Staff training and development
  • Team leadership
  • Customer service excellence
  • Attention to detail

Certification

  • Working on Life Insurance Certificate
  • CSS - Salt Lake Community College
  • Adobe InDesign - Salt Lake Community College
  • HTML - Salt Lake Community College
  • WordPress - Salt Lake Community College
  • JavaScript - Salt Lake Community College
  • PHP/MySQL - Salt Lake Community College
  • S290 Wildland Fire Behavior
  • 230 Crew Boss
  • CNA

Timeline

Manager

The Red Lion
11.2021 - Current

Wildland Firefighter

Great Basin
05.2020 - 09.2022
Brittanie Hansen