Quennesha Aaron
Montgomery,AL
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Valor Global
Montgomery, AL
12.2021 - 11.2024
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Provided top quality control and eliminated downtime to maximize revenue.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Representative
Afni Inc, Verizon
Montgomery, AL
05.2020 - 10.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Geoege Washington Carver
Montgomery, AL05-2020
Skills
- Account updating
- Scheduling
- Active listening
- Escalation management
Timeline
Customer Service Representative
Valor Global
12.2021 - 11.2024
Customer Service Representative
Afni Inc, Verizon
05.2020 - 10.2021
High School Diploma -
Geoege Washington Carver
Similar Profiles
Kimberly DunnKimberly Dunn
Call Center Agent WFH at Valor GlobalCall Center Agent WFH at Valor Global
Amanda FacundoAmanda Facundo
Remote Customer Service Specialist at Valor GlobalRemote Customer Service Specialist at Valor Global
Renee CloutierRenee Cloutier
Team Manager at Valor GlobalTeam Manager at Valor Global
Heather JohnsonHeather Johnson
Team Manager at Valor GlobalTeam Manager at Valor Global
Jasmine ColeJasmine Cole
Restaurant Hostess at BB King'sRestaurant Hostess at BB King's