Quennesha Aaron
Montgomery,AL
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Valor Global
Montgomery, AL
12.2021 - 11.2024
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Provided top quality control and eliminated downtime to maximize revenue.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Representative
Afni Inc, Verizon
Montgomery, AL
05.2020 - 10.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Geoege Washington Carver
Montgomery, AL05-2020
Skills
- Account updating
- Scheduling
- Active listening
- Escalation management
Timeline
Customer Service Representative
Valor Global
12.2021 - 11.2024
Customer Service Representative
Afni Inc, Verizon
05.2020 - 10.2021
High School Diploma -
Geoege Washington Carver