Brittany Anderson
Redding,CA
Summary
Hardworking and reliable manager with a strong ability in leadership. Offering a strong work ethic and excellent communication skills. Highly organized, proactive and punctual with team-oriented mentality. Possess strong skills in team building, customer relationship management, and financial oversight. Excels in problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
Members 1st Credit Union
05.2021 - Current
- Conducted regular performance reviews for all employees in the branch
- Ensured compliance with established policies, procedures and regulations governing banking operations
- Provided leadership to ensure high standards of customer service were met or exceeded
- Participated in community events to promote brand awareness
- Established strong working relationships with external partners such as vendors and suppliers
- Set goals for performance and deadlines to comply with company plans and vision
- Collaborated with senior management teams to develop strategies for increasing membership growth
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Developed customized financial strategies for customers, aligning with their long-term goals and risk tolerance
Assistant Manager/Senior Universal Banker
US Bank
01.2013 - 05.2021
- Managed tellers, and new bankers
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Prepared branch for internal audits
- Coordinated with other departments to ensure smooth flow of operations
- Interviewed prospective employees and provided input to HR on hiring decisions
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions
- Responded promptly to customer emails, phone calls and requests for information
Education
Business Administration -
Butte College
Oroville, CAAA degree - Liberal Studies
Feather River College
Quincy, CASkills
- Coaching and Mentoring
- Performance Reviews
- Proficient Computer Skills
- Excels in Team Leadership
- Customer Service
- Community Relations
- Excellent Time Management Skills
- Operations Management
- Verbal and Written Communication
- Well-Organized
- Legal document preparation
Certification
- Public Notary
- Medallion Certification
Timeline
Branch Manager
Members 1st Credit Union
05.2021 - Current
Assistant Manager/Senior Universal Banker
US Bank
01.2013 - 05.2021
AA degree - Liberal Studies
Feather River College
Business Administration -
Butte College
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