Rylee Stockton
Redding,Ca
Summary
Detail-oriented professional with advanced abilities in data gathering, analysis, and modeling. Proficient in finance, focused on enhancing processes, and pursuing a challenging new position with room for advancement.
Overview
9
9
years of professional experience
Work History
Loan Officer
Members 1st Credit Union
2023.09 - Current
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to an underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Training new hires
- Processing insurance brought into the branch.
- Assisting members through our online chat while assisting members in front of me in the branch.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Collaborated with other departments to process loan applications.
- Compiled database of loan applicants' credit histories, financial statements, and other financial action prompt information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders, and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
- Negotiated loan terms and conditions with customers to secure the best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy-to-understand language.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Asset Recovery Financial Counselor
Members 1st Credit Union
2021.09 - 2023.09
- Conducted outbound collection calls and received inbound calls on assigned delinquent accounts.
- Maintained accurate files and reports to document collections activity.
- Informed management of trends contributing to delinquent loans.
- Analyzed members' financial situations to create delinquency plans and bring delinquent accounts current.
- Corresponded with members via letters and emails to encourage payment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Senior Member Service Representative
Members 1st Credit Union
2020.06 - 2021.09
- Helped many customers daily with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Maintained and managed customer files and databases.
- She learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
- She resolved customer issues through a thorough dispute investigation.
- She maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- I trained new personnel regarding company operations, policies, and services.
Member Service Representative
Members 1st Credit Union
2018.06 - 2020.06
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Loss Prevention Lead
Ross Dress for Less
2016.01 - 2018.02
- Held multiple positions including cashier, stock, fitting room attendant, and inventory department
- Promoted to Front End Supervisor within 2 months
- Managed break/lunch schedule for cashiers and loss prevention team
- Operated cash register
- Granted overrides for high priced returns or damaged items
- Promoted to Loss Prevention Supervisor within 3 months
- Trained new Loss Prevention employees
- Performed weekly security checks on all security systems and emergency exits.
- Completed loss control surveys for underwriting information and evaluation.
Cashier
Tractor Supply Company
2015.04 - 2015.11
- Worked as a cashier and also worked stock
- Promoted to working in the 'yard' outside and obtained forklift certification.
Education
High School Diploma -
West Valley High School
Happy Valley, CA06.2015
Skills
- Financial Transactions Expertise
- Proficient in 10-Key
- Customer Service-Focused
- Balance Sheet Expertise
- Document Analysis
- Loan Origination
- Consumer Lending
- Cash Handling
- Banking
- Documentation Review
- Friendly
- Team Player
- Financial Counseling
- Loans
- Financial Assessment
- Risk Management
- Analytical Thinking
- Adaptability
- Problem Solving
- Time Management
Additional Information
I am currently attending Shasta College. I am working on my accounting/bookkeeping certificate, which I intend to turn into an associate degree. I adapt easily and learn very quickly. At my current employer, I have held multiple different job titles such as Member Service Representative, Senior Member Service Representative, Asset Recovery Department Financial Counselor, and now Loan Officer. It is very easy for me to pick up new skills and step into new positions.
Timeline
Loan Officer
Members 1st Credit Union
2023.09 - Current
Asset Recovery Financial Counselor
Members 1st Credit Union
2021.09 - 2023.09
Senior Member Service Representative
Members 1st Credit Union
2020.06 - 2021.09
Member Service Representative
Members 1st Credit Union
2018.06 - 2020.06
Loss Prevention Lead
Ross Dress for Less
2016.01 - 2018.02
Cashier
Tractor Supply Company
2015.04 - 2015.11
High School Diploma -
West Valley High School
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