- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
- Participating in various activities, including learning new computer skills, learning about health, and anything involving children or young teens
- Gym Workouts
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Brittany Anderson
Chicago,IL
Summary
Dedicated retail professional with expertise in customer service, conflict resolution, and staff training. Proven ability to enhance store performance and foster positive customer experiences.
Adaptable and efficient retail leader with a strong background in customer relations and staff training. Known for exceptional multitasking abilities and effective conflict resolution, ready to drive store performance and enhance customer experiences.
Results-driven assistant manager with a focus on optimizing operations and boosting customer satisfaction. Skilled in decision-making, strategic problem resolution, and staff development, contributing to improved sales and inventory management.
Overview
2018
2018
years of professional experience
Work History
Assistant Manager
Jimmy Jazz (Clothing & Footwear Retail)
96 River Oaks Center Dr Calumet City, IL 60409
04.2017 - 09.2017
- Assisted in managing daily operations, ensuring optimal store performance and customer satisfaction.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Trained new employees on product knowledge, sales techniques, and customer engagement best practices..
- Executed display directives to optimize product presentation and attract customer attention.
- Oversaw logistics operations for shipment management, ensuring timely packaging and delivery of merchandise to retail locations.
Directed the scheduling and execution of inbound and outbound shipments, enhancing overall inventory flow. - Executed timely cash drop activities, ensuring secure delivery of funds to Brinks trucks.
- Monitored inventory levels, reducing stock discrepancies through improved tracking systems.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Achieved effective hiring outcomes through thorough resume evaluations.
Enabled workforce development by delivering comprehensive training to new team members. - Executed comprehensive management responsibilities, including store opening and closing, while maintaining operational efficiency during 12-hour shifts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Addressed customer inquiries and resolved issues through direct assistance and phone interactions, ensuring a positive experience.
- Executed accurate processing of cash, credit, debit cards, and electronic transactions.
- Safeguarded confidential customer and business information with utmost diligence.
- Monitored inventory levels and executed merchandise orders to ensure stock availability.
Cashier/Restaurant Team Member
The Orignal Pizza Kitchen at Stardust Bowling Alley
1330 Sheffield Ave Dyer, IN 46311
01.2011 - 10.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper balance at shift end.
- Assisted customers with menu selections, enhancing overall dining experience.
- Managed inventory levels and restocked supplies to meet demand during peak hours.
- Managed food preparation and cooking tasks, maintaining standards of quality and presentation.
- Resolved customer complaints promptly, fostering a positive environment for patrons.
- Instructed new cashiers on food preparation and cooking techniques while ensuring adherence to operational procedures and service excellence.
- Built relationships with customers to encourage repeat business.
- Maintained a hygienic cooking environment by performing routine sanitation of checkout area to support food safety standards.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Delivered high-quality customer service in fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Sales Associate
Jimmy Jazz (Clothing & Footwear Retail)
96 River Oaks Center Calumet City, IL 60409
2015 - 2017
- Assisted customers in product selection and provided knowledgeable recommendations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
GED -
Illinois Community College Board
Chicago, ILSkills
- Customer service
- Money handling
- Multitasking in fast-paced environments
- Decision-making
- Strategic problem resolution
- Customer relations
- Time management
- Staff training management and development
- Conflict resolution
- Retail operations
- Recruiting and interviewing and Employee performance evaluations
- Proficient in organization
- Quick learner
Interests
Timeline
Assistant Manager
Jimmy Jazz (Clothing & Footwear Retail)
04.2017 - 09.2017
Cashier/Restaurant Team Member
The Orignal Pizza Kitchen at Stardust Bowling Alley
01.2011 - 10.2012
Sales Associate
Jimmy Jazz (Clothing & Footwear Retail)
2015 - 2017
GED -
Illinois Community College Board