Brittany Ashton
Las Vegas,NV
Summary
Outgoing self-starter looking to leverage years of experience in hospitality, service industry, customer relations, and customer service to emerge as a leader and assist in the growth and financial success of the company.
Overview
15
15
years of professional experience
Work History
Model Bartender
Hakkasan
Las Vegas, NV
03.2013 - Current
- Excelling in a fast-paced, high- volume atmosphere, while maintaining focus on guest experience
- Handled escalated customer issues calmly and professionally, resolving conflicts diplomatically to maintain a positive atmosphere.
- Improved workflow efficiency by training new bartenders on policies, procedures, drink preparation techniques, and customer service expectations.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business through personalized attention and exceptional service.
- Maintained a clean and organized bar area, ensuring compliance with health and safety standards for optimal guest experience.
Banquet Bartender
Fontainebleau
Las Vegas, NV
11.2023 - Current
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
Model Bartender
AYU Dayclub
Las Vegas, NV
01.2024 - Current
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service and compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Manager
Caramel Dubai
United Arab Emirates
12.2009 - 04.2010
- Selected to be part of the new venue opening leadership team to set, implement and manage foundational strategies as established by the Board of Directors.
- Initiate personnel actions such as recruitment, selections, transfers, promotions, counseling and dismissal measures
- Promote, advance and disseminate the Company’s service philosophy to lead staff toward optimal working outcomes for guest satisfaction and high staff morale
- Serve as liaison among the Company’s Executives
Education
BA - Human Services
University of Nevada - Las Vegas
Las Vegas, NVSkills
- High-Volume Environments
- Hospitality Service Expertise
- Anticipating Guest Needs
- Responsible Serving
- Energetic and Outgoing
- Teamwork and Professionalism
Additional Information
- Pour Card, TAM, Health card and Sherifs card
Timeline
Model Bartender
AYU Dayclub
01.2024 - Current
Banquet Bartender
Fontainebleau
11.2023 - Current
Model Bartender
Hakkasan
03.2013 - Current
Manager
Caramel Dubai
12.2009 - 04.2010
BA - Human Services
University of Nevada - Las Vegas