Brittany Baie
DeKalb,IL
Summary
Industrious and forward-thinking Executive Assistant with over 10 years of experience in various office administrative environments. Handles strategic planning, operational, and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities.
Overview
9
9
years of professional experience
Work History
Executive Administrative Assistant
Joe Rivera from withjoerivera.com
Remote, IL
06.2023 - Current
- Efficiently managed the speaker's dynamic schedule, including speaking engagements, travel arrangements, and media appearances.
- Acted as the primary point of contact for communication, ensuring timely responses and maintaining a positive and professional image.
- Coordinated logistics for speaking events, including venue arrangements, travel, and preparation of presentation materials.
- Provided general administrative support, handled paperwork, and assisted in the creation and editing of presentation content.
- Cultivated positive relationships with clients, event organizers, and stakeholders to enhance the speaker's professional network.
- Provided high-level administrative support to senior executives, managing calendars, coordinating travel, and overseeing day-to-day operations.
- Successfully implemented and managed domain registration processes, ensuring a secure and well-maintained online presence for the firm.
- Administered Google Workspace accounts, facilitating seamless collaboration and communication among team members.
- Played a key role in the creation and maintenance of the firm's website, ensuring alignment with brand guidelines and the latest industry standards.
- Collaborated with external vendors and developers to troubleshoot domain and website-related issues
Real Estate Broker
Keller Williams/ Siwy Real Estate
Elburn , IL
01.2020 - Current
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Managed all aspects of client transactions from initial contact through closing including coordinating inspections, appraisals, surveys, repairs and renovations when needed.
- Gave buyers physical and virtual tours of properties.
- Attended continuing education classes regularly in order maintain up-to-date knowledge about real estate law and industry practices.
- Kept accurate records of all transactions including notes from meetings or phone calls with clients as well as copies of signed contracts or documents related to each deal.
- Organized open houses for prospective buyers in order to showcase available properties.
- Utilized advanced technology tools such as online marketing platforms or customer relationship management software systems in order facilitate efficient workflow processes.
- Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
- Generated business using proven tools, systems and training.
Patient Service Representative
Northwestern Medicine® Chicago Proton Center
Dekalb, IL
07.2017 - 03.2020
- Acted as the frontline representative for the Neurology Department, greeting patients, answering inquiries, and providing a welcoming environment.
- Scheduled and confirmed patient appointments, ensuring efficient utilization of clinic resources and minimizing wait times.
- Coordinated with medical staff and assisted in the preparation of patient records, ensuring accuracy and completeness.
- Managed patient check-in and check-out processes, collecting and verifying insurance information, copayments, and facilitating a smooth billing process.
- Collaborated with other hospital departments to coordinate patient care and address any cross-departmental concerns.
- Assisted patients in navigating hospital procedures, providing information on services, and addressing any concerns with empathy and professionalism.
- Maintained a high level of confidentiality and adhered to HIPAA regulations in handling patient information.
- Participated in training programs to stay updated on departmental and hospital-wide policies, procedures, and technological advancements.
Communications Specialist
All About You Dental Care
Geneva, IL
07.2015 - 06.2017
- Efficiently managed the front desk operations, including answering phones, scheduling appointments, and greeting patients with a warm and professional demeanor.
- Directly supported the Owner of the dental practice, ensuring smooth daily operations and handling administrative tasks to enhance overall efficiency.
- Successfully increased patient volume by 30 percent during employment by implementing effective appointment scheduling strategies and fostering a patient-friendly environment.
- Managed the dental office's social media presence, creating engaging content, and responding promptly to inquiries, resulting in improved online visibility and patient engagement.
- Executed print marketing initiatives, coordinating with vendors, designing promotional materials, and distributing marketing collateral in the local community.
- Utilized dental practice management software for billing and coding procedures, ensuring accurate documentation and compliance with insurance regulations.
- Collected insurance payments, processed claims, and assisted patients in understanding their insurance coverage, leading to improved billing accuracy and patient satisfaction.
- Collaborated with the dental team to coordinate patient care and provide information on treatment plans, ensuring a seamless patient experience from check-in to check-out.
- Maintained organized patient records, ensuring confidentiality and accuracy in compliance with HIPAA regulations.
- Participated in ongoing training to stay updated on industry trends, dental technologies, and office procedures.
Education
Bachelor of Arts - Organizational Corporate Communications
Northern Illinois University
Dekalb, IL05-2014
Skills
- Calendar Management
- Event Coordination
- Client Relationship Management
- Administrative Support
- Communication (Verbal and Written)
- Microsoft Office Suite
- CRM management
- Docusign proficient
- Research and Data Management
- Confidentiality
- Book keeping
- Travel Coordination
- Domain Creation and Management
- Google Workspace Administration
- Website Building (WordPress, Wix)
- HTML/CSS (Basic)
- Advanced Phone etiquette
- Confidentiality
- Patient Care and Interaction
- Appointment Scheduling
- Medical Records Management
- Insurance Verification
- Billing and Coding (basic understanding)
- Customer Service Excellence
- Interdepartmental Coordination
- HIPAA Compliance
- Electronic Health Records (EHR) Systems
- Multitasking and Prioritization
Affiliations
An exceptionally outgoing individual, I thrive on a diverse range of interests that shape my vibrant personality. Engaging in physical activity has been a constant in my life, where I've passionately played coed softball and indulged in the thrill of wakeboarding for the past two decades.
Beyond the adrenaline of sports, I find solace in quiet moments spent cultivating nature. For the past years, I've immersed myself in the world of gardening, nurturing a diverse array of vegetables and berries. I enjoy listening to books of all sort in my spare time.
References
References available upon request.
Timeline
Executive Administrative Assistant
Joe Rivera from withjoerivera.com
06.2023 - Current
Real Estate Broker
Keller Williams/ Siwy Real Estate
01.2020 - Current
Patient Service Representative
Northwestern Medicine® Chicago Proton Center
07.2017 - 03.2020
Communications Specialist
All About You Dental Care
07.2015 - 06.2017
Bachelor of Arts - Organizational Corporate Communications
Northern Illinois University
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