Brittany Bailey
Senior Billing Specialist
Pooler,GA
Summary
Senior Billing Specialist with 20+ years of experience resolving complex invoice issues, improving billing accuracy, and supporting timely customer submissions through detailed audits, clear communication, and strong customer service. Skilled in root-cause analysis, contract compliance, and process improvement. Known for reducing billing errors, improving workflow consistency, and supporting team productivity. Adept at collaborating with teams to streamline operations and ensure accuracy. Known for adaptability and reliability in meeting changing business needs. Proficient in billing software, financial reporting, and compliance standards. Adept at streamlining workflows and resolving discrepancies to optimize revenue. Known for collaboration and reliability, with focus on achieving team goals and adapting to changing needs. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
22
22
years of professional experience
Work History
Senior Billing Specialist
C.H. Robinson
Minneapolis, MN
04.2005 - Current
- Processed complex customer billing cases while ensuring compliance with contractual rates and service requirements.
- Resolved billing discrepancies by auditing freight invoices and supporting documentation for accuracy.
- Coordinated with operations and carrier teams to correct accessorial charges and shipment exceptions.
- Reviewed billing queues to prioritize urgent invoices and maintain timely customer submissions.
- Investigated rejected invoices, identified root causes, and implemented corrective billing actions.
- Supported process improvements to reduce repetitive billing errors and streamline workflow consistency.
- Increased team productivity by delegating tasks effectively based on individual strengths and workload capacity.
- Reduced late payments by consistently following up with customers and ensuring timely communication of invoice details.
- Contributed to process improvements within the department by actively participating in brainstorming sessions, offering suggestions, and implementing approved changes.
- Responded to customer concerns and questions on a daily basis.
Education
Bachelor of Arts - Mathematics Education, Physchology, Public Health
Armstrong Atlantic University
Savannah12-2005
Skills
- Complex billing analysis
- Billing systems and software
- Accounts receivable management
- Advanced revenue management
- Accurate data entry
- Proven problem solving
- Process improvement
- Analytical skills
- Project management experience
- Attention to detail
- Efficient time management
- Customer service
- Conflict resolution
- Client management
- Adaptability to change
- Multitasking and organization
- Team collaboration aptitude
- Team collaboration
- Debt recovery
- Organizational skills
- Microsoft office
- Professional ethics
- HIPAA compliance
- Time management
- Microsoft office
Timeline
Senior Billing Specialist
C.H. Robinson
04.2005 - Current
Bachelor of Arts - Mathematics Education, Physchology, Public Health
Armstrong Atlantic University