Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Baker

Orlando,Fl

Summary

Providing superior customer interaction through problem solving skills, active listening, and willingness to go above and beyond. Consistent high performer, who works well with others, and resolves complex task when needed. Seeking a position with an organization that will allow me to utilize my skills, and provide me with areas of more productivity. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Customer Service expertise to manage job functions. Excellent communicator with focus on results.

Overview

16
16
years of professional experience

Work History

Owner & Operator

Beezybeezandmore Foodtruck /Catering Service
05.2019 - Current
  • Entice Customers, Value Customers, Marketing, Responsible for inventory, Accounting, Cleanliness of truck and catering set up, Presentation is always on the agenda, Flexibility, Strategizing
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Pharmaceutical Customer Care

DaVita Rx
09.2012 - 09.2018
  • Responsible for handling inbound calls from patients/caregivers, facility teammates, Insurance companies, and local pharmacies
  • Effectively assisting callers with different request such as refill medications/discontinue Medications, expedite order deliveries/medications order status, process new/renewal Prescriptions request, and billing/insurance inquiries
  • Attend staff meetings, teleconferences and training as needed Suggest solutions when a product is out of stock or patients out of medication through problem solving and creative thinking

Customer Service/Sales Representative

United Healthcare
08.2008 - 07.2012
  • Providing stellar customer service all clients, requested all plan materials, made Suggestions for potential clients and new enrollees Meeting or exceeding daily, monthly and quarterly sales goals
  • Building strong relationships creating a rapport with all incoming callers Performed various operational tasks such as data entry, outbound contact to follow up with members
  • Assisted with all prior authorizations, and processed all outgoing mail decision letters to members

Education

Diploma -

Dr. Phillips High School
Orlando, FL
05.2004

Skills

  • Customer Relations
  • Small business operations
  • Verbal and written communication
  • Relationship Building

Timeline

Owner & Operator

Beezybeezandmore Foodtruck /Catering Service
05.2019 - Current

Pharmaceutical Customer Care

DaVita Rx
09.2012 - 09.2018

Customer Service/Sales Representative

United Healthcare
08.2008 - 07.2012

Diploma -

Dr. Phillips High School
Brittany Baker