BRITTANY BARNES
Shelby,NC
Summary
Organized and dependable candidate with eight+ years of remote work experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Service Specialist
State Farm
North Carolina
06.2016 - Current
- Provide excellent customer retention services for five State Farm Agents (Christi Spencer, Russ Levinton, Barry Johnson, Travis Snider, Lori Robertson State Farm) by contacting policyholders and/ or team members for all payments, documents and underwriting requirements,
- Followed all company policies and procedures to deliver quality work.
- Listen and respond to customer requests and forwarded necessary information to superiors.
- Oversee daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
- Identify ways to improve efficiency in operations and implement process changes.
Office Manager
Phil Champion State Farm
Belmont
07.2014 - 06.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Brought new business to office by cold calling and cross sales of Life, Health, Fire and Auto Insurance.
- Conducted auto loan applications and finalized loan process.
Lead Office Associate
Carmax
Gastonia
01.2012 - 07.2014
- Finalized all auto loan applications and signed documents with buyers.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Managed scheduling for multiple team members, ensuring optimal productivity and time management across the board.
- Trained new employees on office procedures, software applications, and company policies to ensure a smooth transition into their roles.
- Reduced paperwork errors by diligently reviewing and organizing documents before filing or submitting them.
- Assisted in the hiring process by reviewing resumes, conducting interviews, and providing thoughtful candidate evaluations to management.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Worked with all other department managers and coworkers to ensure smooth purchase and excellent experience for customers.
Education
High School Diploma -
North Gaston High School
Dallas, NC05.2009
General Education - Nursing
Central Piedmont Community College
Charlotte, NC04.2011
Life, Health, Property And Casualty Certification - Insurance Producer License; NC, SC
Web-CE
OnlineSkills
- Clerical Support
- Customer Account Management
- Customer Service and Assistance
- Product and Service Understanding
- Office Management
- Customer Retention
- Problem Solving
Certification
- Property and Casualty Insurance (NC, SC)
- Life and Health Insurance (NC, SC)
Timeline
Remote Service Specialist
State Farm
06.2016 - Current
Office Manager
Phil Champion State Farm
07.2014 - 06.2016
Lead Office Associate
Carmax
01.2012 - 07.2014
High School Diploma -
North Gaston High School
General Education - Nursing
Central Piedmont Community College
Life, Health, Property And Casualty Certification - Insurance Producer License; NC, SC
Web-CE