Krystal Beckley
Clay City
Summary
Dynamic Remote Service Specialist with a proven track record at Rich Sheldon State Farm, excelling in client retention strategies and customer relationship management. Enhanced customer satisfaction through effective issue resolution and cross-functional coordination, achieving high productivity levels. Adaptable and detail-oriented, committed to continuous improvement in service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Service Specialist
Katie Pikkarainen State Farm
07.2019 - Current
- Facilitated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Followed instructions from supervisor regarding daily job tasks and duties.
Remote Service Specialist
Rich Sheldon State Farm
07.2018 - Current
- Assisted customers with inquiries and provided product information to enhance service experience.
- Supported team in daily operations, ensuring efficient workflow and timely responses to client needs.
- Maintained accurate records of customer interactions and transactions for follow-up purposes.
- Utilized company systems to track service requests and monitor resolution progress effectively.
- Adapted quickly to new tools and technologies, improving personal efficiency in service tasks.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
Education
Bachelor of Arts - Interior Design
Purdue University
West Lafayette, IN05-2011
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
- Follow-up skills
- Customer relationship management (CRM)
Certification
Insurance license in auto & fire, and life & health.
Timeline
Remote Service Specialist
Katie Pikkarainen State Farm
07.2019 - Current
Remote Service Specialist
Rich Sheldon State Farm
07.2018 - Current
Bachelor of Arts - Interior Design
Purdue University