Brittany Barron
San Diego,CA
Summary
Dynamic Operations Manager with extensive experience at Kaiser Permanente, excelling in team leadership and employee relations. Proven track record in enhancing productivity through effective training and communication strategies. Skilled in problem-solving and staff development, fostering high-performing teams that consistently meet business objectives. Committed to delivering exceptional customer service and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Kaiser Permanente
San Diego, CA
06.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Team Manager
Kaiser Permanente
San Diego, CA
05.2021 - 06.2023
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Restaurant Manager
Luna Grill
San Diego, CA
01.2018 - 05.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Shift Leader
Luna Grill
San Diego, CA
06.2016 - 01.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Biological Sciences - Biological Sciences
Arizona State University
Tempe, AZ12.2021
Skills
- Problem-solving
- Team leadership
- Customer service
- Employee relations and conflict resolution
Certification
Stop The Bleed Certification
Timeline
Operations Manager
Kaiser Permanente
06.2023 - Current
Team Manager
Kaiser Permanente
05.2021 - 06.2023
Restaurant Manager
Luna Grill
01.2018 - 05.2021
Shift Leader
Luna Grill
06.2016 - 01.2018
Biological Sciences - Biological Sciences
Arizona State University