Brittany Bassett
Amarillo,TX
Summary
Dynamic Lead Bartender with a proven track record at Mulligans Sports Bar, excelling in suggestive selling and superior customer service. Expert in cocktail development and inventory management, fostering a loyal clientele through engaging interactions. Highly reliable and adept at complex problem-solving, consistently enhancing guest experiences and driving sales growth.
Overview
15
15
years of professional experience
Work History
Lead Bartender
Mulligans Sports Bar
03.2019 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Bartender
Cinergy Cinemas
03.2018 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Chili's Restaurant
06.2010 - 03.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Cosmology - Cosmology
Wade Gordon Academy
Amarillo, TX10.2019
Skills
- Staff management
- Suggestive selling
- Inventory
- Superior customer service
- Food handling certification
- Basic accounting
- Budget monitoring
- Safe food handling procedures
- Cocktail development
- Professional appearance
- Outgoing personality
- Highly reliable
- Payment processing
- Complex Problem-solving
- Aloha POS
- Cash and credit transactions
Timeline
Lead Bartender
Mulligans Sports Bar
03.2019 - Current
Bartender
Cinergy Cinemas
03.2018 - 03.2019
Bartender
Chili's Restaurant
06.2010 - 03.2018
Cosmology - Cosmology
Wade Gordon Academy