BRITTANY BATES
Summary
Retention Specialist with extensive experience in loan document review and compliance with FHA, USDA, and VA standards. Demonstrates strong skills in financial analysis and credit history evaluation, significantly improving approval rates and client satisfaction. Proficient in Microsoft Office and data entry, with a proven track record of mentoring team members and improving approval rates. Passionate about fostering team growth and leveraging expertise in complex case collaboration to drive success.
Overview
18
18
years of professional experience
Work History
Retention Specialist
Midland Mortgage
02.2021 - Current
- Review loan documents meticulously, ensuring accuracy and compliance with FHA, USDA and VA standards.
- Analyze credit histories to set loan terms, improving client satisfaction.
- Develop training materials and assist new hires, fostering team growth.
- Reassess appealed applications, identifying errors and potential for approval.
- Contribute to improved approval rates through detailed financial analysis.
- Mentor team members, fostering skill development and goal achievement. Collaborate on complex cases, sharing expertise to enhance overall team performance and loan evaluation quality.
- Monitor daily reports to identify errors and ensure company compliance
CASH PROCESSOR
Brink's Incorporated
01.2020 - 01.2021
- Process inbound currency transactions in a timely manner.
- With high attention to detail, count, verify, and report currency daily.
- Complete data entry for each independent transaction.
- Prepare outbound currency transactions.
PRODUCTION WORKER
Finger Lakes Coffee Roasters
01.2019 - 01.2020
- Packed and shipped orders, ensuring accuracy and timely delivery.
- Collaborated with team for efficient order fulfillment.
- Improved workspace organization, boosting picking efficiency.
- Met or exceeded daily production targets consistently.
SPECIAL EDUCATION PARAPROFESSIONAL
Wayne Finger Lakes BOCES
01.2011 - 01.2019
- Supported teachers and students, fostering inclusive learning environments.
- Assisted in lesson planning and grading, enhancing educational outcomes.
- Facilitated communication with parents, strengthening school-home connections.
- Managed classroom safety and positivity, promoting effective learning.
- Engaged with special needs students, contributing to individualized education.
CASHIER
Wades Supermarket
01.2008 - 01.2011
- Greet customers with a positive and friendly demeanor.
- Scan items, accept customer returns and answer customer inquiries.
- Maintain a clean and organized workspace.
- Ensure all currency is accurate and accounted for in the drawer at the end of each shift.
Education
HIGH SCHOOL ADVANCED REGENTS DIPLOMA - undefined
Manchester-Shortsville Central School District
Manchester, NY06.2009
Skills
Documentation skills
Trend tracking
Data review
Performance evaluation
Microsoft office
Analytical and critical thinking
Training development
Timeline
Retention Specialist
Midland Mortgage
02.2021 - Current
CASH PROCESSOR
Brink's Incorporated
01.2020 - 01.2021
PRODUCTION WORKER
Finger Lakes Coffee Roasters
01.2019 - 01.2020
SPECIAL EDUCATION PARAPROFESSIONAL
Wayne Finger Lakes BOCES
01.2011 - 01.2019
CASHIER
Wades Supermarket
01.2008 - 01.2011
HIGH SCHOOL ADVANCED REGENTS DIPLOMA - undefined
Manchester-Shortsville Central School District