Brittany Bearden
Olmsted Falls,OH
Summary
Dynamic retail professional with extensive experience at Burlington, excelling in inventory management and customer service. Proven track record in enhancing operational efficiency and training staff to elevate customer engagement. Skilled in cash auditing and problem-solving, consistently achieving high satisfaction levels through effective team leadership and strategic decision-making.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Burlington
Cleveland, OH
02.2020 - 02.2026
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Executed inventory management, maintaining stock levels and reducing discrepancies.
- Supported team training initiatives, enhancing staff product knowledge and sales techniques.
- Implemented visual merchandising standards, improving product presentation and store aesthetics.
- Developed operational procedures to streamline tasks, resulting in improved efficiency across departments.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reducing shortage up to 5% in 1 year
Head Cashier
Bi-rite Supermarkets
Olmsted Falls, OH
01.2004 - 10.2013
- Supervised daily cash operations ensuring accuracy and compliance with company policies
- Trained and mentored new cashiers on register procedures and customer service standards
- Implemented cash handling procedures to minimize discrepancies and enhance security
- Managed customer transactions efficiently, resolving issues to maintain high satisfaction levels
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Increased sales up to 10%
Education
No Degree - Business Management
Cuyahoga Community College
Cleveland, Ohio, OHAssociate Degree Business Management - Business Management
Stratford Career Institute
Vermont, IL08-2007
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Store opening and closing
POS systems operations
Hiring and training
Pricing and markdowns
Mentoring and coaching
Display setup
Operations
New hire training
Cash auditing
Inventory management
Timeline
Assistant Store Manager
Burlington
02.2020 - 02.2026
Head Cashier
Bi-rite Supermarkets
01.2004 - 10.2013
No Degree - Business Management
Cuyahoga Community College
Associate Degree Business Management - Business Management
Stratford Career Institute