Brittany Beasley
Columbia,TN
Summary
Results-oriented professional with a proven track record in operations management, enhancing team performance and driving quality service in customer-focused environments.
Dedicated leader skilled in training and mentoring teams. Experienced in streamlining inventory management and problem-solving to maintain high-quality standards. Committed to fostering a culture of excellence and continuous improvement in operations.
Overview
11
11
years of professional experience
Work History
Processing Manager
Super Buys Retail Outlet
Columbia,Tn
10.2023 - 05.2026
- Oversaw daily processing operations to ensure timely and accurate order fulfillment.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Trained and mentored team members on operational best practices and system usage.
- Implemented workflow improvements that enhanced overall efficiency in processing tasks.
- Created solutions to merchandise malfunctions within production process to meet rigorous quality standards.
- Helped [Type] department grow in size and effectiveness throughout expansion process.
- Enhanced team performance by providing comprehensive training programs and regular feedback.
Shift Manager
Long John Silver's
Columbia, Tn
03.2020 - 10.2023
- Supervised daily operations, ensuring compliance with food safety standards and company policies.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock for menu items.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Senior Advisor
Ibex
Spring Hill, TN
06.2015 - 12.2019
- Call center advisor servicing iPhone and Mac product support.
- Mentored junior advisors, fostering professional growth and improving call times.
- Mentored junior advisors, fostering professional growth and improving team
- Implemented process improvements that streamlined workflows, reducing turnaround times significantly.
- Managed high-volume inbound and outbound calls to ensure exceptional customer service experiences.
- Resolved complex customer inquiries by utilizing problem-solving techniques and product knowledge.
- Reduced hold times for customers by implementing strategies aimed at swiftly routing callers to the appropriate departments.
- Maintained comprehensive knowledge of products and services, enabling efficient problem-solving for a wide range of customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
High School Diploma -
Central High School
Columbia, TNSkills
- Customer follow-up
- Operations management
- Workflow management
- Scheduling coordination
- Quality service
- Problem solutions
- Customer service
Timeline
Processing Manager
Super Buys Retail Outlet
10.2023 - 05.2026
Shift Manager
Long John Silver's
03.2020 - 10.2023
Senior Advisor
Ibex
06.2015 - 12.2019
High School Diploma -
Central High School