Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Bell

Summary

Highly proactive manager with 4 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Fairview Farmers
03.2022 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Social Media Manager

Adorabell Boutique
02.2021 - 03.2022
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Increased customer engagement through social media.

Social Media Manager

Adorabell Boutique
03.2020 - 01.2024
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Increased customer engagement through social media.

Waitress

Lennon Café
02.2017 - 02.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Science Public Health -

Kent State University
Kent, OH
05.2019

Skills

  • Customer Engagement
  • Staff Management
  • Schedule Coordination
  • Promotions Planning
  • Team Management
  • Food Service Background
  • Passion for Customer Satisfaction
  • Supervisory Skills
  • Customer-Oriented
  • Audience Analysis
  • Effective Organization
  • Content Creation

Timeline

Restaurant Manager

Fairview Farmers
03.2022 - Current

Social Media Manager

Adorabell Boutique
02.2021 - 03.2022

Social Media Manager

Adorabell Boutique
03.2020 - 01.2024

Waitress

Lennon Café
02.2017 - 02.2021

Bachelor of Science Public Health -

Kent State University

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Brittany Bell