Brittany Bell
Tarboro,NC
Summary
Dynamic professional with a proven track record at Walmart, excelling in order fulfillment and e-commerce strategy. Leveraged customer behavior analysis to enhance upselling opportunities, while fostering strong relationships through effective communication. Skilled in shipping logistics and adept at managing high-pressure situations, ensuring customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Digital Shopper
Walmart
Tarboro, USA
05.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Cafe Worker
Sam's Club
Rocky Mount, USA
11.2022 - 05.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Child Care Center Teacher
Hismajesty Childcare Center
Tarboro, USA
03.2021 - 12.2023
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Increased student collaboration by developing group projects and team-building activities.
- Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
- Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
Cashier
Harris Teeter Grocery Store
Baltimore, USA
06.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
Upscale Beauty
Baltimore, USA
02.2016 - 06.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
B. Green Wholesale
Baltimore, USA
01.2012 - 01.2016
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School - Political Science
Tarboro High School
Tarboro, NC06.2010
Skills
- Order fulfillment
- Customer service
- Team collaboration
- Time management
- Problem solving
- Lift up to 50 pounds
- Verifying order accuracy
- Documentation and reporting
References
References available upon request.
Timeline
Digital Shopper
Walmart
05.2024 - Current
Cafe Worker
Sam's Club
11.2022 - 05.2024
Child Care Center Teacher
Hismajesty Childcare Center
03.2021 - 12.2023
Cashier
Harris Teeter Grocery Store
06.2018 - 11.2019
Cashier Team Lead
Upscale Beauty
02.2016 - 06.2018
Cashier
B. Green Wholesale
01.2012 - 01.2016
High School - Political Science
Tarboro High School