Brittany Bernal
Grand Junction,CO
Summary
Proven leader within the banking world, adept in relationship building and branch operations, enhanced customer trust through exceptional interpersonal skills and meticulous attention to detail. Spearheaded team efforts, leading to continuous improvement and operational efficiency. Demonstrates adaptability and problem-solving abilities, driving business growth and client satisfaction.
Overview
9
9
years of professional experience
Work History
Business Banking Specialist II
Timberline Bank
Grand Junction, CO
08.2024 - Current
- Reviewed, researched and corrected problems and discrepancies.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Trained junior team members on best practices related to business banking services and products.
- Worked closely with branch managers and staff to promote a culture focused on exceptional service delivery for business banking customers.
Personal Banker and Branch Lead Designee
Wells Fargo & Company
Grand Junction, CO
11.2021 - 08.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Manage the bank location and employees when the branch manager was out of office
- Lead morning meetings to prepare for our day
Lead Bank Teller
Wells Fargo & Company
Grand Junction, CO
09.2020 - 11.2021
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
Bank Teller
Wells Fargo & Company
Grand Junction, CO
05.2016 - 09.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
StarTek
Grand Junction, CO
08.2015 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate -
R-5 High School
Grand Junction, CO05.2012
Skills
- Relationship Building
- Branch operations
- Attention to Detail
- Interpersonal Skills
- Issues Resolution
- Time Management
- Decision-Making
- Multitasking Abilities
- Task Prioritization
- Problem-solving abilities
- Organizational Skills
- Team building
- Goal Setting
- Continuous Improvement
- Adaptability
Timeline
Business Banking Specialist II
Timberline Bank
08.2024 - Current
Personal Banker and Branch Lead Designee
Wells Fargo & Company
11.2021 - 08.2024
Lead Bank Teller
Wells Fargo & Company
09.2020 - 11.2021
Bank Teller
Wells Fargo & Company
05.2016 - 09.2020
Customer Service Representative
StarTek
08.2015 - 07.2016
Graduate -
R-5 High School