Brittany Birch

• Maintained detailed records of VIP guest preferences to personalize their experience during future visits.
• Streamlined reservation processes for improved efficiency, resulting in increased bookings and revenue.

Provided exceptional service by quickly responding to requests from VIP clients, ensuring their satisfaction throughout their stay.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
• Supported successful execution of themed events, customizing service approach to match event style.
• Ensured safety protocols were strictly followed, minimizing accidents during events.
• Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Maintained clean and organized bar area.
• Coordinated with event planners for private parties, tailoring service to meet specific client needs and preferences.
• Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.