Brittany Bishop
East Hartford,CT
Summary
Dedicated Medical Assistant with expertise in HIPAA compliance, patient scheduling, and compassionate customer service. Proven ability to educate patients and foster trusting relationships, enhancing overall patient satisfaction. Experience in both Urgent Care and Primary Care. POC testing including:
EKG, Urinalysis, A1C, Glucose, Strep, Influenza. and Covid-19
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
ProHealth Physicians
Manchester, CT
10.2012 - Current
- Assisted providers in patient examinations and procedures to ensure quality care delivery.
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
- Documented patient histories and vital signs accurately for electronic medical records.
- Educated patients on treatment plans, medications, and preventive care measures.
- Trained new staff on clinical protocols and office procedures for improved efficiency.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant/Receptionist
Dr.Shakibai's Office
Manchester, CT
12.2010 - 09.2012
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Assisted in patient check-in and check-out processes, ensuring accurate data entry.
- Coordinated communication between patients and healthcare providers for seamless care delivery.
- Maintained medical records with strict adherence to confidentiality and compliance standards.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Medical Assisting - Health Sciences
Goodwin University
East Hartford, CT12-2010
High School Diploma -
Manchester High School
Manchester, CT06-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Certification
- First Aid
- CPR
Timeline
Medical Assistant
ProHealth Physicians
10.2012 - Current
Medical Assistant/Receptionist
Dr.Shakibai's Office
12.2010 - 09.2012
Medical Assisting - Health Sciences
Goodwin University
High School Diploma -
Manchester High School