Hi, I’m
Brittany Brewer
North Richland Hills,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
years of professional experience
3
years of post-secondary education
Work History
Pappadeaux's Seafood KitchenBedford, TX
Bartender
09.2021 - Current
Job overview
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Yucatan Tequila Bar And GrillFort Worth, TX
Bartender
03.2020 - 01.2021
Job overview
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Improved and applied social media marketing strategies to increase patronage.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Set up glassware, liquor and other necessary supplies for special events.
- Consulted with managers to organize special events and promotions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Nanny ServicesMelissa, TX
Babysitter
01.2018 - 05.2019
Job overview
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Created and implemented diverse educational strategies to boost development.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Made healthy snacks and meals for 1 children
Olive GardenFrisco, TX
Server
06.2016 - 04.2018
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Education
Crowley High SchoolCrowley, TX
High School Diploma
08.2010 - 07.2013
Skills
Liquor, beer and wine knowledge
Menu memorization
Hospitality service expertise
Clear and effective communication
Sales expertise
Handling difficult customers
Engaging personality
Highly reliable
Complaint resolution
Quality assurance
Multi-line phone talent
Technical Support
Timeline
Bartender
Pappadeaux's Seafood Kitchen
09.2021 - Current
Bartender
Yucatan Tequila Bar And Grill
03.2020 - 01.2021
Babysitter
Nanny Services
01.2018 - 05.2019
Server
Olive Garden
06.2016 - 04.2018
Crowley High School
High School Diploma
08.2010 - 07.2013