Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Timeline
Generic

Brittany Brooks

Clarksville,TN

Summary

Experienced in data entry, problem-solving, and heavy equipment operation. Skilled at bridging the gap between product and customer needs to deliver timely and accurate service. Possess a keen eye for detail and a steadfast dedication to safety compliance and protecting a company.

Overview

9
9
years of professional experience

Work History

Fraud Analyst

Verizon
01.2025 - Current
  • Reduce fraud losses while focused on customer experience and protection.
  • Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud).
  • Reviews, identifies, and deters fraudulent activity.
  • Look for trends to proactively identify characteristics of “good” vs. “frauduent” orders.
  • Receive inbound calls and make outbound calls related to potentially fraudulent activities.
  • Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision.
  • Problem solving skills to identify root cause to accurately recommend solutions
  • Excellent verbal and written communication skills
  • Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.

CSR TEMP

Google
09.2024 - 11.2024
  • Utilized computer systems to track shipments from origin to destination and generate reports accordingly.
  • Liaised with freight carriers to ensure timely and accurate deliveries.
  • Utilized multiple modes of transportation to meet customer delivery needs.
  • Provided guidance and support to team members regarding best practices in logistics management and operational processes.

OPERATOR/MANUFACTURING TECHNICIAN

Randstad
06.2023 - 09.2024
  • Inspect, operate,and test machinery or equipment to diagnose machine malfunctions and report to leadership
  • Start up machinery & shut down machinery
  • Mechanical experience troubleshooting various issues
  • Assemble, install, repair wiring, or electrical components that may have basic malfunctions
  • Mold changes
  • Clean or lubricate shafts, bearings, gears, or other parts of machinery
  • Clean and lubricate machinery
  • Maintain good condition of machinery and operating of machinery

PROBATION OFFICER

PSI Inc
09.2021 - 07.2022
  • Monitored criminal activity of probationers to ensure compliance with court-ordered terms and conditions
  • Developed case management plans for offenders
  • Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training
  • Maintained detailed records of client progress in accordance with departmental guidelines
  • Created individualized treatment plans for clients based on their needs and circumstances
  • Participated in parole hearings as a representative of the court system
  • Facilitated communication between probationers, their families, employers, law enforcement officers, attorneys, and social workers involved in the process

SERVER

Olive Garden
01.2020 - 07.2022
  • Greeted guests and provided menus
  • Provided excellent customer service
  • Assisted in training new servers
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Prepared drinks according to standard recipes
  • Took orders from customers accurately and in a timely manner
  • Checked food before serving it to customers
  • Monitored dining room for cleanliness and proper set-up at all times
  • Delivered food orders promptly and courteously
  • Responded efficiently to guest inquiries and complaints in a professional manner

SALES ASSOCIATE

City Gear
07.2019 - 03.2020
  • Greeting customers, answering questions, and providing accurate information about products and services
  • Recommending products or services, upselling, and promoting sales and new products
  • Stocking, organizing, and taking inventory of merchandise
  • Processing customer payments and refunds
  • Opening and closing the store, keeping the store clean, and creating displays
  • Marketing: Helping with marketing campaigns, loyalty programs, and store promotions
  • Providing feedback to the store manager

FOOD SERVICE WORKER

Compass Groups
08.2016 - 09.2018
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
  • Checked quality of ingredients used in each dish prior to preparation or serving.
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
  • Trained new employees on proper food handling techniques and restaurant policies.
  • Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines.

Education

Bachelor of Science - Criminal Justice

Austin Peay State University
Clarksville, TN
12.2020

Associate's Degree - Political Science

Austin Peay State University
Clarksville, TN
12.2020

Skills

  • Customer Service
  • Attention to detail
  • Problem solving
  • Quality assurance
  • Legal Research
  • Organizational skills
  • Sales
  • Math
  • Data entry
  • Teamwork
  • Heavy equipment operation
  • Safety compliance
  • Case Management
  • Analysis skills
  • Time management
  • Microsoft

PERSONAL INFORMATION

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Fraud Analyst

Verizon
01.2025 - Current

CSR TEMP

Google
09.2024 - 11.2024

OPERATOR/MANUFACTURING TECHNICIAN

Randstad
06.2023 - 09.2024

PROBATION OFFICER

PSI Inc
09.2021 - 07.2022

SERVER

Olive Garden
01.2020 - 07.2022

SALES ASSOCIATE

City Gear
07.2019 - 03.2020

FOOD SERVICE WORKER

Compass Groups
08.2016 - 09.2018

Associate's Degree - Political Science

Austin Peay State University

Bachelor of Science - Criminal Justice

Austin Peay State University

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