Brittany Brown
Atmore
Summary
Proactive Customer Service Representative with extensive experience in
resolving complaints and managing high-stress situations. Proven track record in
developing strong client relationships and handling complex issues with empathy
and professionalism. Skills include active listening, problem-solving, data entry,
and product knowledge, bringing a customer-focused approach to every
interaction.
Overview
18
18
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Sams Club
06.2017 - Current
- Member service Representative
- Assist customers as needed in various departments in the store.
- Minor stocking and cleaning duties as needed.
CUSTOMER SUPPORT SPECIALIST
Teleperformance Remote
09.2015 - 05.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
SALES ASSOCIATE
Jc Penney (Seasonal)
11.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
CASHIER
McDonald's
06.2006 - 03.2008
- Cashier
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Prepared food orders, cooking on grill and operating fry station.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Education
High School Diploma -
Flomaton High School
Flomaton, AL05.2006
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Follow-up skills
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Sams Club
06.2017 - Current
CUSTOMER SUPPORT SPECIALIST
Teleperformance Remote
09.2015 - 05.2017
SALES ASSOCIATE
Jc Penney (Seasonal)
11.2014 - 01.2015
CASHIER
McDonald's
06.2006 - 03.2008
High School Diploma -
Flomaton High School
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