Brittany Brown
Virginia Beach,VA
Summary
Dynamic sales professional with a proven track record at Lifetouch National School Studios Inc., adept in CRM software and building rapport. Excelled in cross-selling, achieving sales goals, and leading teams to exceed targets. Skilled in coaching and customer relationship management, consistently driving profitability and operational efficiency.
Overview
19
19
years of professional experience
Work History
Sales Agent/Market Development Manager
Commonwealth Auto Group
Virginia Beach, VA
04.2021 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Identified opportunities for cross-selling additional products and services.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Recruited, hired and trained new hires to optimize profitability.
Sales Representative
Lifetouch National School Studios Inc.
Virginia Beach, VA
09.2012 - 03.2021
- Established sales goals for department and tracked growth through software.
- Established and enforced sales goals to boost team success.
- Organized regular team meetings to discuss progress towards achieving sales goals.
- Managed customer accounts to attain sales goals and distribution targets.
- Attended regular team meetings to discuss progress towards sales goals.
- Tracked weekly sales goals and reported results to management team.
- Consistently met individual sales goals set by management team.
Operations Manager
Lifetouch National School Studios Inc.
Virgina Beach, VA
07.2006 - 09.2012
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
Associate of Science - Business
Old Dominion University
Norfolk, VA05-2008
Skills
- Building rapport
- Cross-selling techniques
- CRM software usage
- Resilience under pressure
- Closing deals
- Sales follow-up
- Customer assistance
Timeline
Sales Agent/Market Development Manager
Commonwealth Auto Group
04.2021 - Current
Sales Representative
Lifetouch National School Studios Inc.
09.2012 - 03.2021
Operations Manager
Lifetouch National School Studios Inc.
07.2006 - 09.2012
Associate of Science - Business
Old Dominion University
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