BRITTANY BROWN
Monroe,LA
Summary
Highly motivated and detail-oriented data entry with over 6 years of experience in delivering exceptional customer support. Adept at multitasking in fast-paced environments, demonstrating strong communication and problem-solving skills. Possess a deep understanding of the service sector and a commitment to ensuring positive customer experiences. Strong organizational and multitasking abilities, demonstrated by consistently meeting or exceeding performance goals. Excellent communication skills with a focus on building positive relationships with clients. Seeking a challenging role to leverage my customer service expertise and financial proficiency to contribute to the organization's success.
Overview
10
10
years of professional experience
Work History
Patient Advocate Data Entry I
Myriad Genetics
01.2024 - Current
- Accurately input and update high volumes of data into internal systems with a typing speed of 80 words per minute (WPM) and exceptional attention to detail
- Collaborate with other teams (Customer Success, EMR, and Accessioning) to ensure correct order handling
- Conduct regular audits and verifications to maintain consistent and error-free records
- Demonstrate adaptability by quickly learning new software and processes to meet changing business needs
- Consistently meet and exceed daily productivity and accuracy goals, contributing to overall team efficiency
Teller
Cadence Bank
05.2022 - 01.2024
- Accurately and efficiently processed high cash transactions including customer deposits and check cashing activities
- Served as back-up vault teller, buying and selling money based on branch needs and in accordance with legal requirements and business demands
- Built, developed and maintained partnerships with teammates and specialists to maximize effectiveness and serve customers
- Forged connections and developed a rapport with customers to provide outstanding, personalized service
- Processed night drop transactions accurately and efficiently in accordance with bank policies and procedures
Customer Service Representative
National General Insurance Company
11.2020 - 05.2022
- Complete high volume of data entry but quickly and accurately processing loan-related task queues to meet productivity and quality requirements set by the company
- Resolve information gaps by contacting mortgage insurance carriers and agencies as required to gather policy information and other missing data
- Modify systems and records as appropriate with documentation on file to ensure accuracy per established guidelines and utilizing internal tracking systems
- Handled an average of 60+ customer service inquiries daily via telephone
- Delivered exceptional customer service by addressing customer concerns, demonstrating empathy and resolving problems
Scheduler
P & S Surgical Hospital
07.2018 - 11.2020
- Schedule and confirm patient's pre-operative and COVID-19 testing for upcoming surgeries
- Assisted internal and external staff with clerical and administrative needs to maximize efficiency and team productivity
- Maintain patient confidentiality by adhering to local and state laws, ensuring HIPPA was followed
- Utilized EPIC to input, update, and track patient appointments, maintaining a high degree of accuracy and compliance with hospital protocols
- Placed outbound calls to patient to ensure pre-operative needs are completed
Manager Trainee
Tower Loan
04.2015 - 07.2018
- Originate, reviewed, processed, closed and filed loan applications and documents ensuring accuracy and compliance with local and state lending laws
- Operated the cash drawer, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift
- Respond to customers' complaints and took the necessary actions to resolve their issues
- Developed prospects for new loans by conducting 1,000+ cold calls weekly
- Record of meeting all daily, weekly, and monthly goals for entire office during the month before closeout
Education
Masters - Business Administration
University of Louisiana at Monroe
Monroe, LA05.2021
Bachelor - Business Management
University of Louisiana at Monroe
Monroe, LA05.2018
Skills
- Quality assurance
- Proficient MS Office applications
- Conflict resolution
- Proactive problem-solving
- HIPAA compliance
- Attention to detail
- Time management
- Verbal and written communication
Timeline
Patient Advocate Data Entry I
Myriad Genetics
01.2024 - Current
Teller
Cadence Bank
05.2022 - 01.2024
Customer Service Representative
National General Insurance Company
11.2020 - 05.2022
Scheduler
P & S Surgical Hospital
07.2018 - 11.2020
Manager Trainee
Tower Loan
04.2015 - 07.2018
Bachelor - Business Management
University of Louisiana at Monroe
Masters - Business Administration
University of Louisiana at Monroe
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