Brittany Butler
Washington
Summary
Dedicated and compassionate recent graduate with a proven track record in delivering comprehensive client services, particularly in vulnerable and diverse communities. Adept at building strong relationships, advocating for individuals, and navigating complex social services systems to ensure access to necessary resources. Committed to always learning and empowering those in need.
Overview
8
8
years of professional experience
Work History
Coordinator of Community Services
MMARS
10.2023 - Current
- Developed and maintained trusting relationships with individuals receiving DDA services and all members of their team.
- Managed caseload to satisfy multiple patients with diverse needs.
- Partnered with physicians, social workers, community providers, and other case managers to develop and implement personalized care plans.
- Developed and implemented comprehensive case management plans to address individual needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored program performance and outcomes for successful delivery of services.
- Conducted and ran in-person and virtual meetings.
Housing Case Manager
Collaborative Solutions For Communities
07.2023 - 10.2023
- Offered friendly and efficient service to individuals, handled challenging situations with ease.
- Developed partnerships with community organizations to expand services and referrals.
- Completed and maintained accurate notes, assessments, intakes, and other documentation.
- Explained rental and housing regulations to individuals.
- Educated participants on fair housing program requirements.
- Explained criteria for public housing and assisted eligible low-income families with application process.
- Helped clients find permanent or temporary affordable housing.
- Conducted housing visits to ensure safety and compliance with housing regulations.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Truancy Case Manager
Collaborative Solutions For Communities
07.2022 - 07.2023
- Actively monitored students attendance and supported in reducing the number of tardies and absences in school.
- Conducted in-home visits to provide supportive services.
- Partnered with families, social workers, attendance coordinators, and school staff to coordinate individualized plans to manage safe transition back into community and school environments.
- Provided crisis intervention services to individuals facing challenges.
- Completed psychosocial evaluations and needs assessments.
- Facilitated support groups for children and families.
- Assisted children and families in accessing community resources.
- Participated in clinical supervision to maintain professional development.
- Assessed risk factors of individuals and made referrals for further services.
- Maintained detailed records of patient progress, documentation of services and case notes.
Case Manager Intern
Echelon Community Services
04.2021 - 04.2022
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Assisted individuals in accessing housing, financial assistance and other community resources.
- Worked with housing teams, individuals and families to implement effective housing plans.
- Completed psychosocial evaluations and needs assessments.
- Conducted housing inspections to ensure compliance with state sanitary code, prepared findings and issued orders to correct violations or vacate to owners and occupants of dwelling.
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Sales Associate
Rainbow Shops
03.2017 - 02.2022
- Engaged with customers to build rapport and loyalty.
- Assisted customers and solved challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Front Desk Receptionist
Delaware State University
09.2018 - 05.2021
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Printed tickets and confirmed accuracy.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Created and maintained reports.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of Social Work - Social Work
Delaware State University
Dover, DE05-2022
Skills
- Risk Management
- Professionalism
- Conflict Resolution
- Problem-solving abilities
- Resource finding
- Research and facts collecting
- Time management
- Customer Service
- Critical Thinking
- Database entry (Microsoft, HMIS, StepTools, ETO, LTSS, HRST, and more)
Timeline
Coordinator of Community Services
MMARS
10.2023 - Current
Housing Case Manager
Collaborative Solutions For Communities
07.2023 - 10.2023
Truancy Case Manager
Collaborative Solutions For Communities
07.2022 - 07.2023
Case Manager Intern
Echelon Community Services
04.2021 - 04.2022
Front Desk Receptionist
Delaware State University
09.2018 - 05.2021
Sales Associate
Rainbow Shops
03.2017 - 02.2022
Bachelor of Social Work - Social Work
Delaware State University
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