Brittany Calderone
Seminole,FL
Summary
Passionate about the hospitality industry and dedicated to providing exceptional customer service, this motivated professional has a proven track record of success. With a keen eye for detail and a strong work ethic, consistently strives to exceed expectations and create memorable experiences for guests. Experienced in managing diverse teams and adept at problem-solving, possesses excellent communication skills and thrives in fast-paced environments. Committed to delivering top-notch service, eager to contribute expertise and drive to a dynamic organization in the hospitality sector.
Overview
12
12
years of professional experience
Work History
Kavatender
Pana Java Kava
Seminole, FL
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Experience in brewing kratom and kava as well as a vast knowledge of the product.
Hairstylist
Sharmaines Salon and Day Spa
Clearwater Beach, FL
10.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Bartender
Holiday Inn
St. Petersburg , FL
07.2022 - 02.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Shepard’s Ocean Flame
Clearwater Beach, FL
03.2022 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Bar Tender
Lucky’s Bar
05.2017 - 04.2021
- Greeted customers, answered questions and recommended specials to increase profits
- Educated guests on daily specials and appetizers, entrees, and other menu items
- Performed walk throughs during service to monitor guest satisfaction
- Mixed and served alcoholic beverages in a high-volume bar setting.
Rental Service Agent
Hertz Rental Car
08.2016 - 05.2017
- Responsible for providing industry leading levels of customer service
- Handled escalated customer service concerns to preserve revenue streams from key customers
- Shared detailed information regarding fleet and service options to help customers make decisions
- Asked probing questions to determine service needs and accurately input information into system.
Sam Adam’s Grill
08.2015 - 08.2016
- Provided a positive experience for customers in a fast-paced environment
- Memorize menu to provide speedy and quality service to all customers
- Attend to needs of customers
- Perform opening and closing duties.
customer service
Dunkin Doughnuts
03.2013 - 08.2015
- Responsible for providing exceptional, in a fast-paced environment
- Required to know about coffee and specialty drinks and craft them in a timely fashion to ensure customer satisfaction.
Education
St Petersburg College
Cosmetology Education
Aveda Institute
Clearwater, FL04.2021
Clearwater High School
Clearwater, FL08.2011
Skills
- Team-building
- Creativity
- Colorist
- Sales
- Social media marketing
Additional Information
- HONORS , Aveda’s 2020 Scholarship Award Winner Be Aveda Pin: October student of the month for going over and beyond
Timeline
Kavatender
Pana Java Kava
12.2024 - Current
Hairstylist
Sharmaines Salon and Day Spa
10.2023 - Current
Bartender
Holiday Inn
07.2022 - 02.2023
Server
Shepard’s Ocean Flame
03.2022 - 07.2022
Server/Bar Tender
Lucky’s Bar
05.2017 - 04.2021
Rental Service Agent
Hertz Rental Car
08.2016 - 05.2017
Sam Adam’s Grill
08.2015 - 08.2016
customer service
Dunkin Doughnuts
03.2013 - 08.2015
St Petersburg College
Cosmetology Education
Aveda Institute
Clearwater High School