Brittany Caldwell
Darlington,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
IT Service Desk Analyst
Pomeroy
501 Airport RD, SC
11.2022 - Current
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Support customers with account issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Analyzed trends in customer requests to provide proactive solutions that will reduce future occurrences.
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
- Installed and configured computer hardware operating systems and applications.
- Updated customer information and account status in the database following each interaction.
- Analyzed complex customer inquiries to identify underlying causes of reported problems and developed solutions accordingly.
- Maintained positive working relationship with fellow staff and management.
Administrative Clerk
Concept Packaging
Florence, SC
04.2019 - 05.2020
- Organized and maintained filing systems both electronically and manually.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Answered inquiries from customers regarding services or products offered by the company.
- Scheduled meetings between different departments within the organization.
- Provided assistance to other departments when needed.
- Ordered supplies and equipment as needed.
Education
High School Diploma -
Darlington Hight School
Darlington, SCSkills
- Security patching
- Application installations
- Information security
- AV equipment management
- Data analysis
- Software configuration
- Incident management
- Customer service
- Multitasking
- MS office
- Teamwork
Timeline
IT Service Desk Analyst
Pomeroy
11.2022 - Current
Administrative Clerk
Concept Packaging
04.2019 - 05.2020
High School Diploma -
Darlington Hight School
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