Brittany Calloway

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Obtained client medical history, medication information, symptoms, and allergies.

• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Sanitized, restocked, and organized exam rooms and medical equipment.

Carry and competent care

Obtained patients payment and assist with medical paperwork

Interviewed patients and prepared for the doctors consultation.

Explained medical procedures to patients, called in prescriptions to pharmacies, and sterilized medical instruments.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
• Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
• Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
• Resolved complex customer issues, ensuring a positive and efficient experience.
• Streamlined communication with clients, leading to improved relationships and increased retention rates.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.