Brittany Capozzi
Charleston,SC
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Revenue Operations Manager
NuORDER by Lightspeed
Remote
01.2024 - Current
- Work cross-functionally with GTM teams by implementing data-driven strategies and optimizing operational processes.
- Responsible for owning large-scale technical projects end to end while confidently articulating ops strategy and solutions to stakeholders and functional leaders.
- Ensure the team executes all work at a high level while delivering business-impacting change for the GTM teams we support.
- Partner with department leaders to enable the success of customer-facing teams through the correct utilization of tooling/ systems and processes to accomplish personal & company goals
Revenue Operations Analyst
NuORDER by Lightspeed
Remote
09.2021 - 01.2024
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Support SFDC reporting and dashboard needs for all GTM teams, with an emphasis on Retail.
- Collaborate with Senior Leadership on operationalizing the performance of new processes and functions for customer-facing teams within Retail.
- Responsible for driving successful execution on specific one-off initiatives, or on process or systems improvements that support NuORDER's growth trajectory.
Supplier Onboarding & Acquisitions
Wayfair
Boston, MA
02.2021 - 09.2021
- Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
- Worked crossfunctionally with Supply Chain Integrations Team to provide seamless set ups for suppliers inventory systems
- Worked on process improvements for evolving supplier onboarding process such as supplier outreach, analyzing drop off rates and pain points throughout the system.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
B2B Onboarding Evolution Pilot
Wayfair
Boston, MA
01.2020 - 02.2021
- Due to a successful background in B2B Account Management, selected to be part of new initiative aiming at identifying high potential clients and moving them to account executives in a more streamlined process.
- Conducting thorough analysis to determine the correct program (nurture or self- service) for existing and new business.
- Educating and setting proper expectations for clients and their future needs which leads to increased incremental revenue.
- Developed a strategic engagement process structured to increase productivity which increased team productivity by 150% in Q1 & Q2.
Education
Bachelor of Science - Business Administration & Psychology
University of New Hampshire
Durham, NH05-2019
Skills
- SFDC Experience
- ChurnZero Admin Certification
- Outreach Admin
- Hubspot Admin
- Qualtrics
- Salesloft
- Looker
- Google Sheets/ Excel
- CRM Managment
Affiliations
- D1 College Gymnastics
Certification
- ChurnZero Admin Certification
- OKR Coaching Certification
Accomplishments
- Recieved Global RevOps Department Award for "Making it Happen" and leading the strategy and operations within an ongoing effort to increase our customer adoption within our product via ChurnZero
Timeline
Senior Revenue Operations Manager
NuORDER by Lightspeed
01.2024 - Current
Revenue Operations Analyst
NuORDER by Lightspeed
09.2021 - 01.2024
Supplier Onboarding & Acquisitions
Wayfair
02.2021 - 09.2021
B2B Onboarding Evolution Pilot
Wayfair
01.2020 - 02.2021
- ChurnZero Admin Certification
- OKR Coaching Certification
Bachelor of Science - Business Administration & Psychology
University of New Hampshire
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