BRITTANY CASTELLANOS
Arleta,California
Summary
I am passionate about leading by example, developing team members, and creating exceptional member experiences. As a supervisor, I hope to leverage my experience in membership services, travel sales, and customer relations to support branch goals, strengthen team performance, and contribute to the continued success of the Auto Club.
Overview
7
7
years of professional experience
Work History
Travel Advisor
AAA Automobile Club of Southern California
Encino, CA
06.2024 - Current
- Developed customized travel itineraries based on client preferences and budget constraints.
- Assisted clients in navigating travel documentation requirements, ensuring compliance with regulations.
- Analyzed client feedback to refine service offerings and improve overall satisfaction ratings.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Increased sales revenue through upselling relevant products and services to travelers.
- Developed strong relationships with clients, leading to repeat business and referrals.
Member Service Representative
AAA Automobile Club of Southern California
Encino, CA
04.2021 - 06.2024
- Engaged with customers to enhance their experience and satisfaction.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Maintained accurate records of member interactions and transactions.
- Handled customer complaints in an efficient and courteous manner.
- Responded to customer inquiries regarding DMV services and policies.
- Provided detailed information on fees associated with various DMV services and procedures.
Baker
Ralphs Grocery Store
Sherman oaks, CA
10.2019 - 04.2021
- Ensured courteous, helpful customers service throughout the store, and responsible for building lifelong customer relationships by providing excellent service
- Also in charge of the kosher baked goods where Health and Safety Management are key
- Bake, Glazier, Food Production, and Packaging are skills gained at current position
- Maintained current knowledge of pricing, ingredients, product availability and current promotion
- Controlled spoilage by generating turn movement and maintaining monthly inventory
- Increased sales of department by suggesting specific purchases to customers.
Education
High School Diploma -
Burbank High School
Burbank, CAHigh School Diploma -
Los Angeles Valley College
Valley Glen, CA01.2021
Skills
- Team Leadership
- Conflict Resolution
- Goal Achievement
- Strategic Problem Solving
- Revenue Generation
- Branch Operations Support
Timeline
Travel Advisor
AAA Automobile Club of Southern California
06.2024 - Current
Member Service Representative
AAA Automobile Club of Southern California
04.2021 - 06.2024
Baker
Ralphs Grocery Store
10.2019 - 04.2021
High School Diploma -
Los Angeles Valley College
High School Diploma -
Burbank High School