Brittany Cato
West Bloomfield,MI
Overview
5
5
years of professional experience
Work History
AFC House Manager
Ethos Health
Current
- Oversees all residential care staff-related functions at the assigned house
- Monitors and maintains employee scheduling and time worked
- Manages house site budget, petty cash fund, and resident funds
- Responsible for maintaining cleanliness of the facility
- Works with the maintenance department to communicate all facility maintenance issues
- Oversees all administrative, clerical record-keeping, clinical record keeping, medication administration, transportation, and coordination of care duties at assigned home site(s)
- Communicates with all internal and external clinical, medical, and regulatory services
- Attends client functions as scheduled and maintains regular client interaction
- On-call responsibilities, maybe shared with other qualified residential care staff
- Performs other duties as assigned or requested
- Adheres to BSLS Core Values, Mission Statement, and Corporate Philosophies
Resident Care Manager
The Medical Team, Inc.
Livonia, MI, USA
12.2022 - Current
- Administrative responsibilities for the Health and Wellness department at our senior living community, care plans
- This role entails overseeing continuous process and quality improvements, as well as ensuring compliance with regulatory requirements for resident care
- Oversee scheduling and ensure standards are met by direct care staff
- Demonstrate emotional intelligence and professionalism in all tasks
- Provide advisory support to direct care givers in alignment with individualized resident service plans
- Lead the team in achieving resident care goals and objectives
- Hire qualified Health and Wellness staff and monitor performance
- Promote a Culture of Caring and lead by example
- Manage day-to-day operations and efficiencies in the Health and Wellness department
- Advise leadership on resident care services
- Foster positive relationships with community agencies, resident families, and other departments
- Initiate programs to assess resident care services' effectiveness
- Suggest changes for an efficient department operation in accordance with regulations and policies
- Collaborate with the Michigan Department of Consumer and Industry Services for licensure inspections
- Continuously expand knowledge of resident care and best practices
- Work closely with physician partners to ensure quality resident care
- Coordinate family care conferences as needed
- Investigate and follow up on concerns from residents and their families
- Manage Resident Care Aide Staff through job descriptions, orientation, evaluations, and disciplinary actions
- Support sales efforts by assisting with tours for prospective residents and families
Director of Admissions
Regency of Whitmore Lake
Whitmore Lake
12.2022 - 11.2023
- Handle inquiry calls from hospitals, families, etc., and provide appointments that include a presentation, tour and closing
- Maintain updated bed ability and facility services information
- Makes sales calls outside the facility to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts
- Compile and distribute admission papers
- Create facility materials such as press releases, brochures, and advertisements
- Maintain a working knowledge of Federal and state regulations and reimbursement
- Help expedite the admissions process for emergencies
- Build and maintain relationships with hospital accounts
- Perform sales and marketing campaigns
- Maintain knowledge of Medicare and Medicaid regulations
- Maintain model rooms for tours
- Report all inquiries, admissions, and discharges
- Work with nursing and housekeeping staff to maintain knowledge of number of beds available
Director of Admissions
Beaconshire Nursing Center
06.2021 - 12.2022
- Manage and supervise admissions staff
- Manage inquiry process
- Handle inquiry calls from hospitals, families, etc., and provide appointments that include a presentation, tour and closing
- Maintain updated bed ability and facility services information
- Makes sales calls outside the facility to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts
- Compile and distribute admission papers
- Create facility materials such as press releases, brochures, and advertisements
- Maintain a working knowledge of Federal and state regulations and reimbursement
- Help expedite the admissions process for emergencies
- Build and maintain relationships with hospital accounts
- Perform sales and marketing campaigns
- Maintain knowledge of Medicare and Medicaid regulations
- Maintain model rooms for tours
- Report all inquiries, admissions, and discharges
- Work with nursing and housekeeping staff to maintain knowledge of the number of beds available
- Inform housekeeping staff of empty rooms and have them cleaned
Client Services Supervisor
Helix Diagnostic
01.2020 - 06.2021
- Act as a point of contact for complaints and escalate issues as appropriate
- Analyze, process and/or expedite operational transactions; this includes timely resolution of problems
- Participate in systems testing, develop policies/procedures
- Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve objectives
- Utilize and maintain available daily strategic reporting for telephone system
- Assist personnel (both internal and external) by answering questions, supplying information and training
- Represent department and division as requested on work groups and special assignments for staff
- Develop and maintain an effective working relationship with customers and clients
- Interviewing, hiring, and training of new staff
- Reviewed medical records for completeness and confidentiality under HIPPA guidelines
- Plan, manage, coordinate meetings for new developments
- Verified insurance and demographic information for patients
Education
Certification in Public Policy -
Walden University
12.2021
Certification in NHA -
Madonna University
02.2021
Master of Healthcare Administration - Healthcare Administration
Walden University
08.2020
Bachelor of Science -
Saginaw Valley University
05.2018
Skills
- Care plan development
- Regulatory compliance
- Staff performance evaluation
- Quality improvement initiatives
References
Diane Humphries- (313)587-7284- Central City Integrated Health (Human Resources)
Carla McCray- (313) 434-8897 Westwood
Tina Cook- (313) 717-6573-Frank Murphy Hall Justice
Timeline
AFC House Manager
Ethos Health
Current
Resident Care Manager
The Medical Team, Inc.
12.2022 - Current
Director of Admissions
Regency of Whitmore Lake
12.2022 - 11.2023
Director of Admissions
Beaconshire Nursing Center
06.2021 - 12.2022
Client Services Supervisor
Helix Diagnostic
01.2020 - 06.2021
Certification in Public Policy -
Walden University
Certification in NHA -
Madonna University
Master of Healthcare Administration - Healthcare Administration
Walden University
Bachelor of Science -
Saginaw Valley University