Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Cedillo

Kent,WA

Summary

Dynamic professional with a proven track record at The Westin Anaheim, enhancing customer experiences and streamlining operations. Excelled in relationship building and conflict resolution, significantly improving team efficiency and guest satisfaction. Skilled in interpersonal communication and inventory management, adept at fostering loyalty and driving repeat business.

Overview

8
8
years of professional experience

Work History

Shift Lead

Klatch Coffee
05.2024 - Current
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Cafe Supervisor

Blossom Cafe and Market
03.2023 - 04.2024
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
  • Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.

Concierge

The Westin Anaheim
12.2021 - 02.2023
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Assisted in planning and executing special events, contributing to memorable guest experiences.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Acted as a temporary Executive Assistant for the General Manager from August 2022 to October 2022. Provided administrative support, compiled expense reports, and maintained the executive office schedule.

Reservations Agent

Howard Johnson Anaheim Hotel And Water Playground
09.2019 - 11.2021
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
  • Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
  • Implemented cross-training initiatives within the reservations team to promote versatility in handling diverse job responsibilities.
  • Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.

Attractions Cast Member

Disneyland Resort
09.2016 - 01.2018
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
  • Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.

Education

High School Diploma -

Paloma Valley High School
Menifee, CA
06.2016

Skills

    Interpersonal Communication

    Relationship Building

    Guest service

    Role Modeling

    Conflict Resolution

Timeline

Shift Lead

Klatch Coffee
05.2024 - Current

Cafe Supervisor

Blossom Cafe and Market
03.2023 - 04.2024

Concierge

The Westin Anaheim
12.2021 - 02.2023

Reservations Agent

Howard Johnson Anaheim Hotel And Water Playground
09.2019 - 11.2021

Attractions Cast Member

Disneyland Resort
09.2016 - 01.2018

High School Diploma -

Paloma Valley High School

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Brittany Cedillo