Emilie Seigle
Nashville,TN
Summary
I am an experienced customer service representative who understands the importance of providing exemplary service. I am dependable, loyal and flexible. I am seeking a position where I can apply my knowledge and skills for continuous self-improvement.
Overview
11
11
years of professional experience
Work History
SHIFT LEAD
JACK BROWN'S BEER & BURGER JOINT
01.2017 - Current
- Perform all Crew Member tasks and work as a team member to assist others in doing so
- Maintain fast and accurate service while ensuring an excellent customer experience and upkeep of restaurant standard
- Lead Crew Members and direct all daily operations
- Maintain proper function of restaurant in the absence of both the General Manager and Assistant General Manager
- Assist in training and assisting both new and existing employees through consistent motivation and coaching
FRONT OF HOUSE MANAGER
MAKER'S MARK
04.2014 - 12.2016
- Responsible for day-to-day management of both the restaurant and bar
- Managed a team of staff - including scheduling, training and general supervision
- Trained staff on upselling techniques in order to increase and maintain daily revenue goals
- Made certain that proper licensing and certification was met by staff
- Enforced and monitored all health, safety, and sanitation standards in the work area
- Worked with the Events Co-ordinator and Bourbon Connoisseur on stock management and supplier agreements
- Worked closely with the Back of House Manager to plan private events as well as event menus
ASSISTANT GENERAL MANAGER
JACK BROWN'S BEER & BURGER JOINT
01.2020 - 05.2020
- Hired and trained new staff for successful launch of new location
- Spearheaded a 'side-work' schedule for ensuring that the restaurant's quality standard of cleanliness and solidarity was met
- Established a schedule for all employees
- Coordinated and lead monthly staff meetings for reviewing sales and service
- Consistently reminded staff of the importance of checking identification when serving alcohol
- Various payroll duties - including daily deposits
- Networked with a variety of beer salesmen to establish relationships and ensure beer selection stayed relevant
Skills
- Critical Thinking
- Multitasking
- Interpersonal Communication
- Communication Strategy
- Highly Personable
- Creative
- Enthusiastic
Timeline
ASSISTANT GENERAL MANAGER - JACK BROWN'S BEER & BURGER JOINT
01.2020 - 05.2020
SHIFT LEAD - JACK BROWN'S BEER & BURGER JOINT
01.2017 - Current
FRONT OF HOUSE MANAGER - MAKER'S MARK
04.2014 - 12.2016
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