Alayna Johnson
Bedford,OH
Summary
A result driven individual known for unparalleled productivity and efficiency in task completion. Skilled in team leadership, schedule management, and conflict resolution. Excel at communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. People oriented to ensure successfulness at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Lead
Jersey Mikes
Twinsburg, Ohio
05.2024 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
Warehouse Worker
Amazon
Euclid, Ohio
12.2023 - Current
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
Team Member
Ann Taylor Retail
Beachwood, Ohio
11.2023 - 05.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Resolved customer issues promptly in a professional manner.
- Prepared reports on sales activities, customer feedback, and inventory status.
Manager
Pulp Juice And Smoothie
Woodmere, Ohio
02.2021 - 08.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
Crew Member
Wen
Willoughby, OH
06.2019 - 02.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, OH05-2023
Skills
- Operations Monitoring
- Production leadership
- Performance Improvement
- Sales proficiency
- Regulatory Compliance
- Employee Training
- Operations Management
- Staff Motivation
- Guest service
- Team motivation
- Workplace Safety
- Document Management
- Records Maintenance
- Organizational Skills
- Exceptional communication skills
- Interpersonal Communication
Affiliations
- A member of the Pre- Veterinarian Club
- Painter
- Music Enthuitst
Accomplishments
- National Honors Society
- CCP Graduate
Timeline
Shift Lead
Jersey Mikes
05.2024 - Current
Warehouse Worker
Amazon
12.2023 - Current
Team Member
Ann Taylor Retail
11.2023 - 05.2024
Manager
Pulp Juice And Smoothie
02.2021 - 08.2023
Crew Member
Wen
06.2019 - 02.2021
Associate of Arts -
Cuyahoga Community College