JEFFREY CRUZ
Newbury Park,CA
Summary
Aspiring business professional with leadership experience as a Shift Lead, managing daily operations across multiple Jamba locations. Focused on optimizing store performance and enhancing customer service, while developing critical leadership and communication skills through Army ROTC. Committed to achieving a Second Lieutenant commission post-graduation.
Overview
2
2
years of professional experience
Work History
Shift lead
Jamba
Simi Valley, California
05.2024 - Current
- Led daily operations across 6 Jamba locations, adapting to different store environments, teams, and management styles.
- Coordinated with managers to ensure consistent customer service and optimize store operations.
- Supervised employee breaks and shift responsibilities to support efficient workflow and team productivity.
- Opened and closed stores, upholding operational standards and facilitating smooth daily business activities.
- Managed cash registers and assisted with daily store transactions.
- Communicated with employees and managers across multiple locations to streamline shift operations and uphold service standards.
Education
Bachelor of Science - Business Administration and Management, Communication
California State University, Northridge
18111 Nordhoff Street, Northridge, CA 9133005-2029
Skills
- Operational efficiency
- Project management
- Customer service
- Financial transactions
- Team leadership
- Time management
- Conflict resolution
- Problem-solving
- Effective communication
- Interpersonal communication
- Team building
EXTRA CURRICULAR ACTIVITIES
- Army ROTC, Northridge, CA August 2026 - Present
- CADET
- Participate in Army ROTC training and leadership development activities focused on teamwork, communication, and leadership.
- Develop leadership, discipline, accountability, and teamwork skills through military training and ROTC activities.
- Apply communication and leadership skills while working with fellow cadets during ROTC training and activities.
- Pursuing a goal of commissioning as a Second Lieutenant in the U.S. Army after graduation.
- Amateur Boxer, Newbury Park, CA March 2024 - Present
- Amateur Boxer
- Train and compete in amateur boxing under the management of Mean Machine Boxing.
- Develop discipline, focus, conditioning, and perseverance through consistent training and competition.
- Maintaining USA Boxing certification while participating in amateur boxing competition.
- Receive mentorship from professional boxer Egidijus Kavaliauskas, who has 28 professional wins and 3 losses.
Timeline
Shift lead
Jamba
05.2024 - Current
Bachelor of Science - Business Administration and Management, Communication
California State University, Northridge