Paige Galbert
Frankfort,SD
Summary
Results-driven shift lead with expertise in customer resolution, team supervision, and inventory management. Proven ability to enhance service efficiency and maintain a safe, clean work environment.
Overview
1
1
Language
5
5
years of professional experience
Work History
Shift Lead
Nautical Bowls
Frankfort, Illinois
11.2024 - Current
- Supervised team during peak hours to ensure efficient service delivery.
- Resolved customer complaints, improving satisfaction and fostering customer loyalty.
- Managed inventory levels and restocked supplies, ensuring product availability during peak hours.
- Promoted menu items and special promotions to drive sales growth.
- Delegated tasks to employees and monitored completion, maintaining performance standards.
- Implemented cleanliness protocols to uphold a safe work environment.
- Performed opening and closing procedures, including alarm setup and cash handling.
- Maintained store appearance by cleaning, stocking shelves, and ensuring proper merchandise display.
Cook's Assistant
Farmhouse Academy
Frankfort, Illinois
03.2022 - 10.2024
- Prepared meals using standardized recipes while ensuring adherence to safety protocols for quality and compliance.
- Supported chefs by assembling ingredients for daily menu items and specials.
- Coordinated with team members to streamline kitchen workflow during peak periods, enhancing service speed.
- Trained new staff on kitchen procedures, fostering adherence to best practices and improving team efficiency.
- Maintained cleanliness of kitchen equipment and work areas during shifts.
- Cleaned and sanitized kitchen equipment, utensils, and workstations regularly.
Education
High School Diploma -
Lincoln-Way East High School
Frankfort, IL05-2026
Skills
- Guest service management
- Staff supervision
- Work delegation
- Shift scheduling
- Cash handling expertise
- Operational efficiency
- Operational reporting
- Rules compliance
- Customer service excellence
- Conflict resolution
- Decision-making
- Relationship management
- Staff training
Languages
Spanish
Limited
Timeline
Shift Lead
Nautical Bowls
11.2024 - Current
Cook's Assistant
Farmhouse Academy
03.2022 - 10.2024
High School Diploma -
Lincoln-Way East High School