Johan Rubio
Monroe,NC
Summary
Dynamic professional with extensive experience in customer-facing roles, currently serving as a Shift Lead at Best Buy. Ability to learn fast and improve helped transition from an Omnichannel Advisor to a leadership position, demonstrating strong problem-solving abilities and effective communication skills. Proven capability to manage time efficiently while fostering teamwork and adaptability in fast-paced environments. Committed to enhancing team performance and customer satisfaction through dedicated leadership and a proactive approach.
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Lead
Best Buy
03.2023 - Current
- Currently serving as a Shift Lead at Best Buy, responsible for overseeing daily operations and ensuring optimal team performance. This role requires effective leadership and the ability to manage various tasks simultaneously while maintaining high customer service standards.
- Coordinated team activities and schedules to enhance operational efficiency.
- Trained new staff on best practices for customer interaction and sales techniques.
- Monitored service quality and provided real-time feedback to team members.
Omnichannel Advisor
Best Buy
06.2022 - 02.2023
- In the role of Omnichannel Advisor at Best Buy, the focus was on enhancing the customer experience by integrating various shopping channels. This position involved collaborating with teams to ensure seamless service delivery across online and in-store platforms, as well as addressing customer needs in real-time.
- Executed strategies that improved customer engagement across multiple channels.
- Provided expert guidance to customers, facilitating their purchases and enhancing satisfaction.
- Analyzed customer feedback to refine processes and improve service quality.
Education
Construction Management
Central Piedmont Community College
Charlotte, NC01-2027
Diploma -
Piedmont High School
Monroe, NC06-2022
Skills
- Bilingual
- Ability to Multitask
- Fast Learner
- Customer Service
- Team Leadership
- Operational Efficiency
- Problem Solving
- Time Management
- Effective Communication
- Operational Efficiency
- Team Coordination
- Customer Service
Languages
English
Spanish
Timeline
Shift Lead
Best Buy
03.2023 - Current
Omnichannel Advisor
Best Buy
06.2022 - 02.2023
Construction Management
Central Piedmont Community College
Diploma -
Piedmont High School