Marlene Ortega
Reno,Nevada
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Shift Lead
Freeds Dessert Shoppe
Downtown LasVegas
04.2023 - 11.2023
- I packed cakes and other pastries, handled very large deliveries, helped train employees, and focused on avoiding health violations and protecting the health of customers by checking expiration dates and avoiding cross-contamination.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Manager
Haagen Dazs Ice Cream
North LasVegas Premium Outlets
03.2021 - 03.2023
- I handled money, trained over 25 people, handled major deliveries and inventories, dealt with food and following safety regulations, spoke with clients from all walks of life, and even took cross-country excursions to better my leadership . Since Las Vegas is a popular tourist destination, there were people of many backgrounds in the shop's location
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- I gained a lot of experience dealing with a variety of people and assisted in determining the needs of these people.
Education
High School Diploma -
Nevada State High School
Sunrise Manor, Las VegasPsychology/ Associate Degree -
College of Southern Nevada
Las Vegas, NevadaSkills
- Bilingual
- Strategic planning
- Adaptability
- Communications
- Workplace Safety
- Performance Improvement
- Cash Handling
- Team Leadership
Availability
Open
Resumeobjective
My goal is to succeed in a dynamic and demanding setting that offers prospects for career growth. With diligence, determination, and hard effort, I hope to succeed in this sector. I'm looking for a very fulfilling job opportunity where I can apply my knowledge and abilities to advance both myself and organizationally.
Personal Information
Age: 19
Classstarts
05/26/2022
Awards
- Governor Guinn Millennium Scholarship
- Mental Health First Aid Trained and Certified
- BLS/AED/CPR CERTIFIED
- Food handlers card
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Freeds Dessert Shoppe
04.2023 - 11.2023
Manager
Haagen Dazs Ice Cream
03.2021 - 03.2023
High School Diploma -
Nevada State High School
Psychology/ Associate Degree -
College of Southern Nevada