Summary
Overview
Work History
Education
Skills
Availability
Resumeobjective
Personal Information
Classstarts
Awards
Languages
Timeline
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Marlene Ortega

Reno,Nevada

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience

Work History

Shift Lead

Freeds Dessert Shoppe
04.2023 - 11.2023
  • I packed cakes and other pastries, handled very large deliveries, helped train employees, and focused on avoiding health violations and protecting the health of customers by checking expiration dates and avoiding cross-contamination.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.

Manager

Haagen Dazs Ice Cream
03.2021 - 03.2023
  • I handled money, trained over 25 people, handled major deliveries and inventories, dealt with food and following safety regulations, spoke with clients from all walks of life, and even took cross-country excursions to better my leadership . Since Las Vegas is a popular tourist destination, there were people of many backgrounds in the shop's location
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • I gained a lot of experience dealing with a variety of people and assisted in determining the needs of these people.

Education

High School Diploma -

Nevada State High School
Sunrise Manor, Las Vegas

Psychology/ Associate Degree -

College of Southern Nevada
Las Vegas, Nevada

Skills

  • Bilingual
  • Strategic planning
  • Adaptability
  • Communications
  • Workplace Safety
  • Performance Improvement
  • Cash Handling
  • Team Leadership

Availability

Open

Resumeobjective

My goal is to succeed in a dynamic and demanding setting that offers prospects for career growth. With diligence, determination, and hard effort, I hope to succeed in this sector. I'm looking for a very fulfilling job opportunity where I can apply my knowledge and abilities to advance both myself and organizationally.

Personal Information

Age: 19

Classstarts

05/26/2022

Awards

  • Governor Guinn Millennium Scholarship
  • Mental Health First Aid Trained and Certified
  • BLS/AED/CPR CERTIFIED
  • Food handlers card

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Lead

Freeds Dessert Shoppe
04.2023 - 11.2023

Manager

Haagen Dazs Ice Cream
03.2021 - 03.2023

High School Diploma -

Nevada State High School

Psychology/ Associate Degree -

College of Southern Nevada

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Marlene Ortega