Brittany Childs
Katy,TX
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Houston Methodist
03.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Operations Assistant/ Remote Human Resources Generalist
RapidCare Emergency Room Corporate
01.2022 - 01.2024
- Developed and implemented company policies and procedures while managing schedules for over 35 employees and serving as first point of contact for payroll processing.
- Utilized remote communication tools to facilitate regular check-ins, provide support, and address employee concerns in a remote work environment.
- Maintained detailed records for accounting department while assisting in creating financial reports, budgets, and negotiating contracts for over 150 vendors and contractors.
- Coordinated and managed the recruiting, onboarding, and training of new employees across different departments including marketing, HR, and administration.
- Led recruitment process, including sourcing, screening, and selecting top-tier candidates for various positions.
- Provided coaching and support to managers and employees, resulting in improved performance and increased employee satisfaction.
- Ensured consistent application and compliance with local and federal regulations.
Patient Access/ Remote Business Developer
RapidCare ER Katy-Mason
02.2021 - 01.2022
- Provided exceptional customer service and patient support, ensuring a positive experience throughout the admission, registration, and discharge processes.
- Advocated for patients' needs, addressed concerns, and facilitated communication between patients, healthcare providers, and insurance companies.
- Demonstrated ability to develop comprehensive marketing strategies to drive brand awareness, increase customer engagement, and achieve business objectives.
- Collaborated remotely with web developers and content creators to ensure SEO best practices were implemented across the organization's digital properties.
- Utilized various digital marketing channels such as social media, email marketing, content marketing, and SEO to reach target audiences and generate leads.
Patient Access Representative
Adeptus Health (First Choice ER)
10.2016 - 05.2019
- Coordinated intakes and consultations while managing facility schedules.
- Created and maintained patient charts while serving as point of contact for correspondence with patient’s primary care provider.
- Assisted accounting department with weekly closings and patient account reconsolidation.
Education
Bachelor of Arts - Speech Communication, Minor in History
Texas Southern University
Houston, TX12-2025
Skills
- Recruiting & Onboarding
- Digital Marketing
- Bookkeeping
- Human Resources Management
- Cross-Functional Communication
- Policy Development & Compliance
- Insurance Verification
- Payroll Processing
- Billing & Medical Records
- Training & Development
- Autonomous Remote Work
- Budget Planning
- Excel, PowerPoint, Word
- Scheduling Management
- Business Negotiation
Timeline
Patient Access Representative
Houston Methodist
03.2024 - Current
Operations Assistant/ Remote Human Resources Generalist
RapidCare Emergency Room Corporate
01.2022 - 01.2024
Patient Access/ Remote Business Developer
RapidCare ER Katy-Mason
02.2021 - 01.2022
Patient Access Representative
Adeptus Health (First Choice ER)
10.2016 - 05.2019
Bachelor of Arts - Speech Communication, Minor in History
Texas Southern University
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