Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Cockrell

Jackson

Summary

Energetic and friendly with excellent communication skills and knack for multitasking. Possesses solid understanding of office software and scheduling systems, along with strong organizational and customer service abilities. Ready to make positive impact by ensuring smooth and efficient operations.

Overview

3
3
years of professional experience

Work History

Receptionist

West Tennessee Bone & Joint
Jackson, TN
08.2025 - Current
  • Managed patient check-in and appointment scheduling to optimize clinic flow.
  • Provided front desk support, addressing patient inquiries with professionalism and efficiency.
  • Utilized electronic health record systems to maintain accurate patient information and records.
  • Coordinated communication between medical staff and patients, enhancing overall service delivery.

Customer Service Representative

Connexion Point
Sandy, UT
06.2023 - 01.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call operations while maintaining quality service standards.
  • Documented customer interactions in CRM system for accurate tracking and follow-up.
  • Collaborated with team members to enhance service delivery processes and efficiency.

Education

High School Diploma -

Ripley High School
Ripley, TN
05.2017

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Patient scheduling
  • Medical terminology
  • Office administration
  • Microsoft office
  • HIPAA compliance
  • Appointment setting
  • Insurance verification

Timeline

Receptionist

West Tennessee Bone & Joint
08.2025 - Current

Customer Service Representative

Connexion Point
06.2023 - 01.2025

High School Diploma -

Ripley High School