Brittany Coleman

VPG Management

01.2021 - Current

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Introduced prospective tenants to types of units available and performed tours of premises.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Learned and adapted quickly to new technology and software applications.
Worked well in a team setting, providing support and guidance.
Maintained an occupancy level of 95 % or greater exceeding the goal
Recognized for the ability to build strong rapport and trust with team members, fostering a collaborative and supportive work environment.
Developmental approach to managing a team of 5, emphasizing employee engagement and recognition driving productivity.
Promote resident satisfaction and retention by responding to residents’ concerns, questions, and requests in a timely manner.
Succeeded in quarterly rent increases by bringing units to the monthly potential rent income.
Controls expenditures by staying within the constraints of the approved budget.
Develop quality assurance strategies to ensure product readiness.
Maintain strong vendor relationships ensuring timely and quality services to support property operations.
Ensure tax credit property remain compliant with federal and state regulations.

Summary