BRITTANY COLSTROM
Menomonie,WI
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
16
16
years of professional experience
Work History
Paraprofessional
Menomonie School District
10.2023 - Current
- Fostered patience, compassion, and empathy in dynamic situations.
- Demonstrated a thorough understanding of accommodations necessary for students with disabilities.
- Worked one-on-one with students to reinforce learning.
- Assisted students with general homework and class assignments.
- Led small group and individual instructional sessions.
- Demonstrated patience, compassion, and empathy in various situations.
Patient Appointment Specialist
Mayo Clinic Health Systems
06.2021 - 10.2023
- Developed strong working relationships with other departments in order to facilitate efficient scheduling process.
- Processed cancellations and reschedule requests according to established protocols.
- Scheduled any necessary follow-up appointments, as directed by physicians.
- Answered telephones assisting patients, take messages, or transfer calls.
- Processed cancellations and reschedules requests according to established protocols.
Release of Information Specialist
Midwest Medical Record Association
10.2020 - 06.2021
- Answered phone calls promptly and professionally while providing excellent customer service skills.
- Provided accurate and timely responses to inquiries from patients, providers, attorneys, insurance companies, and other organizations regarding the status of requested records.
- Adhered to all applicable federal and state privacy laws including HIPAA regulations.
- Invoiced requests and processed checks mailed to obtain medical records.
Loader
Walmart Corporation
01.2019 - 01.2020
- Maintained cleanliness of loading docks by sweeping and removing debris from area.
- Accurately followed instructions from supervisors.
- Communicated with other loaders to help streamline operations.
- Used forklifts to load and unload materials from trailers.
- Inspected products for quality before loading them onto trailers.
Lead Teacher, Toddler Room
Lite Sprouts Academy
04.2016 - 01.2019
- Kept records on individual children, including daily observations and information about activities, meals served, and medications administered, and administrative files.
- Communicated with children's parents and guardians about daily activities, behaviors, and related issues.
- Created organized classroom that encouraged children to create, explore, and make decisions with confidence.
- Incorporated music, art, movement into everyday lessons to foster creativity.
- Attended to children's basic needs by feeding them, dressing them, and changing diapers.
Certified Nursing Assistant
Spring Valley Health and Rehabilitation
06.2016 - 03.2017
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
Certified Nursing Assistant
Plum City Care Center
07.2009 - 07.2016
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
Education
Certification - Child Care Services
Chippewa Valley Technical College
Eau Claire, Wi05.2014
Skills
- Phone and Email Etiquette
- Computer and Microsoft Office Skills
- Interpersonal Skills
- Self-motivated nature
- Strong oral and written communication skills
- Problem-solving
Timeline
Paraprofessional
Menomonie School District
10.2023 - Current
Patient Appointment Specialist
Mayo Clinic Health Systems
06.2021 - 10.2023
Release of Information Specialist
Midwest Medical Record Association
10.2020 - 06.2021
Loader
Walmart Corporation
01.2019 - 01.2020
Certified Nursing Assistant
Spring Valley Health and Rehabilitation
06.2016 - 03.2017
Lead Teacher, Toddler Room
Lite Sprouts Academy
04.2016 - 01.2019
Certified Nursing Assistant
Plum City Care Center
07.2009 - 07.2016
Certification - Child Care Services
Chippewa Valley Technical College
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