Brittany Cooper
Blackshear,GA
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service
Marylands Fried Chicken
04.2022 - Current
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service
Country Bumpkins Boutique
09.2021 - 04.2022
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Pierce County High School
Blackshear, GA05-2013
Skills
- Complaint Handling
- Social Media
- Appointment Coordination
- Multitasking
- Computer Skills
- Team Collaboration
Timeline
Customer Service
Marylands Fried Chicken
04.2022 - Current
Customer Service
Country Bumpkins Boutique
09.2021 - 04.2022
High School Diploma -
Pierce County High School
Similar Profiles
Gavin RadneyGavin Radney
Kitchen Cook at Marylands Fried ChickenKitchen Cook at Marylands Fried Chicken
Quinn(Amber) HazelQuinn(Amber) Hazel
Fast Food Crew Member at Kentucky Fried ChickenFast Food Crew Member at Kentucky Fried Chicken
Samuel HodderSamuel Hodder
Kitchen Worker at Kentucky Fried ChickenKitchen Worker at Kentucky Fried Chicken
Ralph RameyRalph Ramey
Pastor at Waycross Community Baptist ChurchPastor at Waycross Community Baptist Church
Catherine TylerCatherine Tyler
Carrier/Supervisor at USPSCarrier/Supervisor at USPS