Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Cosby

Temple Terrace,FL

Summary

Accomplished professional with a proven track record at JPMorgan Chase, adept in account management and dispute resolution. Skilled in data entry and maintaining exceptional written and oral communication. Hardworking and energetic with passion for accuracy and efficiency.

Overview

14
14
years of professional experience

Work History

Credit Card Collection Specialist

JPMorgan Chase
01.2024 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.

Fraud Claims Representative

Bank of America
05.2022 - 11.2023
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Collect and analyze large volumes of financial data for potential fraud
  • Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention
  • Performs complex fraud investigations derived from escalated fraud alerts and other various source, such as branch personnel or law enforcement
  • Expert understanding of fraud and money laundering methods employed by fraudsters (e.g. fraudulent account openings, account takeover, identity theft)
  • Awareness of emerging/evolving fraud trends and fraudster behavior

Customer Service Coordinator

Verizon Wireless
03.2018 - 10.2021
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assist large volume of customers via phone and chat with complex billing and technical support issues
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.

Dispatcher

Terminix
01.2013 - 10.2017
  • Communicated with drivers and personnel to coordinate timely delivery of goods and services
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.


Office Coordinator

Lakeshore Villas
01.2011 - 01.2013
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Assist with scheduling patient transportation and follow up physician appointments
  • Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

High School Diploma -

Hillsborough High
Tampa, FL
06.2010

Skills

  • Data entry proficiency
  • Account Management
  • Written and oral communications
  • Attention to detail
  • Dispute resolution
  • Customer engagement
  • Research and due diligence

Timeline

Credit Card Collection Specialist

JPMorgan Chase
01.2024 - Current

Fraud Claims Representative

Bank of America
05.2022 - 11.2023

Customer Service Coordinator

Verizon Wireless
03.2018 - 10.2021

Dispatcher

Terminix
01.2013 - 10.2017

Office Coordinator

Lakeshore Villas
01.2011 - 01.2013

High School Diploma -

Hillsborough High

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Brittany Cosby